RENTAL PLUS CAR RENTAL REVIEWS

The car provided is quite good.

Overall service was excellent. No insurance upselling during pickup, and the car provided was very new.

The rental company's assistant was great, and they gave us a very new car.

The staff on site had a very bad attitude, and we could never get through on the phone. The online customer service was also unresponsive. It is impossible to return the car at the airport; you have to return it between 9 am to 8 pm when staff are present. I had to return the car a day early. I arrived at 7:50 pm and was constantly reproached for being late as they were about to close.

It's okay.

Affordable price and the car is in good condition.

Standard service, very detailed car pickup instructions.

The staff has a good attitude.

Overall satisfied

We navigated to the pickup location using the store address ourselves. There was a no-entry sign on the way to the Venice drop-off location, so we called the car rental company for assistance. It turned out that their vehicles are allowed to pass.

Great, no hidden charges.

Not bad

Small company, overall pretty good.

It was okay, but there were long lines for picking up and returning the car, which was inconvenient. Improve efficiency.

The store attendant had a great attitude and recommended a suitable vehicle based on our luggage. The car was almost new with just over 2,000 miles.

Overall very satisfied

It's alright.

Pretty good, no sales pitches or hidden fees.

Satisfied

Scheduled to pick up the car at 9 o'clock, the location is outside the airport, and the rental company will send a van to pick you up. Arrived at the airport before 8 o'clock, waited for almost an hour for their van to take us to the pickup location, by the time we got there, it was already past 9. Later, I couldn't rent the car because of an issue with my driver's license, which was my own problem, but if the van had arrived on time, I would have had enough time to cancel the order and avoid the loss. Also, even though they said they would send the van to the airport immediately, they actually wait until there are enough people to fill the van. An American who was waiting with me also waited for an hour. In the future, I will definitely choose to pick up the car at the airport.