AIRPORT VAN RENTAL CAR RENTAL REVIEWS

Original vehicle we were to rent was not ready. When they finally did get it ready, the vehicle had a long crack across the windshield. They did not have another vehicle in our category so I had to pay extra to get a bigger vehicle with a better windshield.

Waited a long time for the van at the airport

As reported to customer service, I had to return the first vehicle due to alignment issues. The second vehicle had an oil leak and torn carpet and a broken truck latch

I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!

Good car with good mileage. Though it was a little big for my requirement. excellent value for money, and no pressure tactics to sell you the insurance or other add ons.

The car was a Jeep. It had/has an alternator issue in that the alternator did not charge up the battery. So I had to have multiple jump starts in an area that I was unfamiliar with. There was a service phone number on the key fob, however on several occasions there was no response to my calls, which were usually at night in the pouring rain. Luckily I have AAA motor club service. Service tech that responded the first time said the battery had rusted terminal cables. The second tech said that the alternator wasn't putting out the correct voltage to maintain the battery. When I returned the vehicle, I parked it in the entrance drive, and told the clerk that she would have to jump start the vehicle to move it, since it had a bead battery.

Booking was fine and I got the lowest rate possible. The vehicle was supposed to be a Toyota Rav4, but that wasn't Easyrentcars fault.

The car was amazing and such a great price! They tried to upsell me to a larger car than I’d booked, but when I said no thank you, they gave it to me for no extra charge. I don’t think they even had the smaller model, but that was fine by me!

I didn’t need the voucher I was told to print out, but that’s no big deal.

The car we reserved was not available at pickup. We were given a large 12 passenger van instead. My husband had to return to the rental place later that day to get the car we reserved. The airport pickup was slow. They told us 15 min. It was 40 before they arrived.

The wait time for pickup at the airport was about 30. Got to AVR it was almost an hour to get our van. We did not get the Kia that we rented. Olivia picked us up in a Dodge Durango. She informed us she did not have a van available we have to wait. We could have the Durango for an extra $10 a day I do rent a lot of vehicles when we travel they give us what they have no extra charge. She did have a van a dodge caravan she informed us it was dirty that we could have it if we wanted. We took it we did not want to wait any longer to get to our destination. The van was filthy inside and out looked like it wasn’t cleaned in a long time. She was very rude and did not know what she was doing. When we dropped off the van we had to wait the attendant was at lunch. She apologized and she dropped us off at the airport. She was very nice n apologized for the bad service we had when we picked up the van. She was very nice and sincere.

Would not listen to me. Insisted I didn’t prepay. Forced to pay for a tank of gas before we could get the van.

Booking was easy. Only problem was in the office

Can was with lots of scapes and dirty we were concerned that we would get charged for the issues we found. Car was not full when we picked it up but did not notice it until we were on the road. We took pictures to protect us

When well

The van was dirty inside and out. Then they tried to pin a crack in the windshield that was there when we picked the van up.

il a oublié de me donner le contrat

ok

Airport Van Rental should have specified the latest operating hour where they would accept the last transaction. I booked a pickup time of 11:30pm where AVR closes at 12:00am. Of course at the airport, it always late. There was no shuttle to AVR. AVR closed when I arrived at 12:10am. I had to return to AVR the next morning and it cost me $60.00 more!

Getting to the AVR requires 2 shuttles - one shuttle to the remote rental depot and another shuttle to the rental office. That was more time consuming than I would like but I was impressed with AVR. Their process of renting was very smooth and not much time at all, there was a process of inspecting the van so that everyone knows what condition the van was in before. The van was in great condition and the return process took minimal time.

I appreciated booking through Easyrentcars.com. The process was fast and a nice bonus was when the rental price got lowered and Easyrentacars.com automatically rebooked me at the lower price.

Yes the car was good. The service was great and the lady Ashley was super courteous.

It was very easy to find and they made the process so easy to pick up and drop off. They offer prepaid gas at much lower rate than what is around the area, which is a great benefit.

The cost for the vehicle was a bit excessive, but all the rental agencies were gouging that the time because of events in the area. The car was dirty, had a broken motor in the left side mirror and a broken foot step on the driver floor board. The insides were a bit dirty as well, but the car ran well and the staff were very nice and quick.

Worst rental car company I have ever dealt with. Wait for car was two hours in-spite of a confirmed reservation.We never fulfilled our reservation due to the poor costumers service received. We rented through another company.

The vehicle was very dirty inside. We had to wait almost 30 minutes for the shuttle van.