The car was not what I wanted ..I booked a small car they gave me a massive svu...I asked for exchange...could not accommodate...did not help with how car functions ..eg...seat petrol gauge
They operate from a van on the side of the road. The staff were very nice but it is a very dodgy operation. The car was a very old commodore in poor condition with about 190k kms on it. The rental car was parked on the street. I don’t think they actually have an office they just have cars parked on the side of the road that they rent out. Would not use again.
“Car great, pick up not very professional & drop off was far from ideal.”
About CARHOOD:7.0/10
Car was fine. Pick up and drop off were different locations. Bus not marked so hard to find. Drop off was to a random, empty, very dark lot where we sat for 15 minutes before finally getting through to someone then waited another 10-15 minutes to be collected. Wouldn't use again despite the decent price.
“You get what you pay for in this world! Learnt the hard way.”
About CARHOOD:5.0/10
The vehicle old done over 120000km.
The vehicle had terrible vibration from rear wheel. Could contact them on drop off. Would never book again with them. Cheap and cheerfull. Car was not new and nothing like that on the photo. Terrible.
car was good
price was good
i came in late at night so picking up the car was a problems. The drop off point was further from the airport than I imagined
A fantastic off the airport rental agency. The staff were very polite, picked us up within 10mins of calling them from the curb. Wish they had taken a little less time to get us going but things happen so that was ok. Overall a fantastic experience, the $$ savings were mind boggling.
About QEEQ:10.0/10
Wonderful platform, i have become a huge fan. Easy to use app, wonderful deals and significant $$ savings. Thank you easyrentcars for truly bringing in some competition and making a difference in the lives of travellers.
Car was great, process was simple and quick. Only comment was I waited for a pickup shuttle at the airport took a half hour... this was mainly due to me not noticing the small "carhood" sign on the white van. Could benefit from having better advertising/signage on the van like some of the other rental companies.
Long wait time to get picked up as had to go pick up international airport as well. Book insurance direct through car company. Car seemed scratched all over
Counter staff were helpful & knowledgeable.
The cleaning agent seemed to be masking a horrible smell (maybe cat urine) & the smell lingered for the whole rental period.
I was not given the car I booked.... I was given a CCAR instead of a JCAR and it broke down on the 2nd day leaving me stranded on my holiday. No one from your company has responsed to my concerns. I
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