There are some mistake on dropoff. On 20may2019 i booked for drop off 1300. When i arrive at drop off location at 1300pm. Nobody come! I call to europcar Nobody answer my call!. My flight at 1440 pm. I have to give the car key to my SG friend. But he also have one car at airport too. He drive Europcar to his home and take taxi to airport to pickup his own car. Europcar come to get te car at 1600pm. It is a non professional on Europcar.
We got an upgrade of vehicle which included a GPS, which was convenient. The drop-off process was a bit slow as they seemed to have a number of people dropping cars off at once. They convinced us to buy a NETS flashpay card that we could have bought at half the price from a 7-Eleven, but it was convenient to have the card. We didn't re-fuel the car but had driven the car very little so were only charged a $1/litre petrol surcharge, which was very reasonable.
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