BUFFALO AIRPORT CAR RENTAL REVIEWS

Dollar BUF (Buffalo, NY Airport) 10/10. HOwever, Dollar LAX (Los Angeles, CA Airport) running illegal payment hurdle by refusing cards that do not swipe with magnetic strip. THey cannot use Chip, which is fine. However, if they cannot swipe a card, they should be entering number manually!!! BUF location did it correctly, whereas LAX is operating illegally

Like: As promised
Dislike: None

I had to wait for a long time since they didn't have a car available at the site, but the personnel was very nice and professional.

Worked good for me. Perhaps it would have been better had I had the chance to apply for a military discount on the platform (if there is a way, I didn't see it).

Like: We arrived and spent a few moments waiting for the service agent, but she was very friendly and when she looked at my license, she noticed the following day was my birthday, she upgraded me at no charge. Then went I went out the airport to pick up the car the girls in the booth were fantastic and made the same comment and made sure I was upgraded at no charge.
Dislike: I was told that when I checked the car back in I would get a email receipt and I have not received anything and this is 3 days now. I have even checked my spam and have received nothing. That part of the service needs to be better.

The wait time was ridiculous, however I was given complimentary fuel at the end of it so....

Like: Cheaper than booking direct from Hertz
Dislike: Still really expensive for a basic economy car

refunding the deposit is very, very slow

ok

I was given an upgrade that was very nice.

The price was different on the website and final purchase cost. However, in speaking with an agent, I did get the best price. But I did have to call.

Great service at counter in Buffalo.

Like: easy. good price.
Dislike: headrest was a little to far forward

新しいいい車を受け取りました。

ありがとうございます

The car I booked wasn’t available so I got a smaller one. Didn’t get money back but the possibility to return it without full tank. Could have been worthy but I only used half a tank

Brand new car. Excellent

Fast and easy process of renting a vehicle

Like: will always use this site ! very happy
Dislike: long wait time at hertz but they did a big upgrade for me

Representative at pickup was not interested. Elevator was not working. He said there was no other and that we would have to use the stairs. There was a second elevator - he just didn't catd enough to let us know.

Like: I have been researching premium SUV's for a long distance road trip for quite some time and every other company was at least $200 or more for a weekly rental rate. most amazingly was the gas mileage on a vehicle of that size which ended up being a 2018 Chevrolet suburban.
Dislike: The only negative was little to no washer fluid in the vehicle at pick up and unfortunately we did need to purchase some on our 13 hour trip.

Like: Weather, scenery, family, trip.

The counter staff during pick up was amazing. The counter staff during drop off was bad, and the counter was actually under staffed and it was very very crowded.

It's all good.

Customer service by phone should be better and have forgiveness speak Spanish more accessible.

I spent more than one hour to pick up my car, they told me the car under washing process, unfortunately they delivered the car without cleaning, so dirty from inside and outside