CARHIRE Car Rental

was seamless. very pleased all round

Really easy and friendly. Didn't pressurise me about extra insurance.

A long wait for shuttle bus on pick up. Staff at counter a little slow

Hard-sell on everything there is to hard sell on, threats of consequences if we didn't take their total cover insurance ("we always find something wrong when you return it otherwise"). It isn't my first time using them, and have mixed experiences so far, but this time took the biscuit. Oh, and the guy "helping" us claimed to be the manager - I hope not for the other employees.

Reservamos un coche y nos dieron uno de gama claramente inferior que ni siquiera podía modificar la altura del asiento y eso es una putada para una persona de 2m. Luego el coche estaba destrozado por fuera llegándole a faltar un tapacubos. A la hora de proceder con la reserva resulta que como la tarjeta de crédito no esta a nombre de quien conduce no vale, lo cual no pone en las condiciones y te hacen pagar un seguro para utilizar la de debito o incluir a otra persona si tiene de crédito. Es decir, me acabo saliendo caro me siento estafado y no dudaría en impedir si alguien va a reservar. Además la atención de la persona que nos atendió fue horrible

The woman who helped us at the counter was extremely helpful and nice. Upon returning, the man who helped me was great. He mentioned he had only been on the job a month, but I couldn’t notice. Car was great for what we needed.

The car was what we needed for boot space and roomy inside for the four of us. The GPS worked in the car even-though we did not pay extra for it.

Fantastic service at cork airport. Very fancy upgrade for free. No hard selling insurance... Just a friendly soft encouragement! Couldn't be better.

A big thanks to the delightful Vanessa who was extremely helpful on picking up and drop off.

V v professional.

Overall it was good, but it was twice the price it should have been

Easy fast and efficient pick up. Nice car in good condition . Would rent again .

Excellent service from the staff at Europcar. I was late in on a flight and they remained open for me. and upgraded me rather than send me to the far-away depot. They also facilitated me changing the details of my booking as my credit card had recently become out of date. Fantastic service all-around.

Service was proivded through Europcar. I booked a Ford Focus becasue we have 2 big luggages and required big trunk space. However, only same class (e.g. a Hyundai model) was offered when I picked up the car. As a result, the trunk space did not fit for the purpose. So it is suggested Europcar/CARHIRE to countercheck with customers the big luggages size in hand and see if the car is fit for the usage. This will significantly reduce the car pick up time or any car change process (if required).

We did have a very nice experience with the employee Alex and his colleague. They contacted us after the rental when we had returned to germany, because they found my girlfriends drivers licence and bank cards, which she had forgotten somewhere in the car. She thought they have been stolen. Alex sended the cards with no extra carge from ireland to germany and declined to take any reward money from us. Upon check in the lady told us that an extra fee for a car upgrade (diesel car) would pay of the regular booking with a gasoline car. This statement was simply false and she also did not give us any information about the toll system... we would have expected by a good customer experience. However the experience in the end (gettining the cards back) was so outstanding, that we are very happy that we are glad we had choosen Europcar, we can trust Europcar in general and give 5 stars for this rental.

We had to wait well over an hour for our car. We were initially told we were being upgraded (which seems to happen every time we hire a car) but the upgraded car could not be found so we were told we would be upgraded still further. Despite being very clear we wanted (and had booked) a manual car, when we went to our car we found it to be an automatic. Having waited for nearly an hour and a half to get a car we could not be bothered to go back to the check in desk to argue! If we had known the car was to be an automatic we would not have paid for a second driver as only the first driver was comfortable driving an automatic.

Instead of having a Ford Focus I received a Citroen. The heating system was terrible, the windows were always fogging. The manual transmission was difficult to engage in proper gear. The heater was so noisy it was impossible to have a conversation.

I paid for insurance through carhire which was not accepted by europcar therefore I had to pay the insurance again.

Didn’t like being coned with insurance

Great customer service