AVANTCAR Car Rental

Driving in Dubrovnik is very beautiful, especially the mountain road in the Zaton area.

Overall satisfied. The staff recommended insurance when picking up the car, just decline if you don't need it. The car was relatively new, and the staff had already prepared the documents for cross-border travel. Very efficient. Returning the car was via a self-service key box.

Very satisfied. The staff was enthusiastic and patient, and they promptly assisted in solving any issues.

They aggressively promote insurance and give a bad attitude if you don't buy it.

I would not use Avantcar in Macedonia. We were put under a huge amount of pressure to take additional insurance cover. We felt we had no choice, statements like "well if anything happens you are on your own to deal with policy, paperwork ...". We gave in and bought the extra insurance and then got nothing written from them outlining what was actually covered just a laminate to take a photo of.

Great car and friendly staff!

The staff was very friendly, and he was a handsome guy.

The car was great, the way I wanted it! It was my second time using the Avantcar, and next time I will, of course!! I recommend to everyone!!!!!

The car was great but staff wasn't friendly on day of visit. They also charge an absurdly high cost if you want to cross the border and it's not advertised that they do, it's like a hidden fee. If using within the country, it's fine to rent from without any problems.

The car company in Ljubljana only had Mercedes and a bit bigger than the car I have booked. Honestly, I do not wanted to rent a bigger car in Europe due to the narrow streets and parking space is just not a great place to have a bigger car to park anywhere, so I wasn’t happy w when the staff told me that they don’t have anything smaller than the one we rented. I was extreamly careful w parking the car everywhere I go, so i didn’t have any scratch or dent when I returned the car, but when I rent the car there, staffs were a bit irritated and wanted to leave there coz of their work hr is over, so they just got annoyed when I asked for different car and asking for instructions of the car. I wasn’t happy with the way treated me there. Also the parking area has no gps signals so I couldn’t turn on the gps for a while after I drove the road that did not know exactly where to go but couldn’t stop for a while due to the narrow roads that has no space to stop at the side of the road, really terrifying to drive when you not used the road and already dark outside, so many cars were following behind my car... not good at all.

The insurance bought domestically is not recognized locally. Additional packages need to be purchased.

The process of picking up and returning the car was very convenient. However, I was disappointed that I didn't get the model I reserved, and the counter staff didn't inform me about this.

There are hidden fees of crossing the boarder and or taking a ferry.

Almost brand new car. Would recommend.

The rental was fine, nice car but they don’t communicate with you where to pick up or drop off. The front desk just says “when you leave the airport turn left and another left” it led to an empty lot, nothing about going across the lot, look for our sign... so multiple people were outside trying to figure this out. When doing back in, same instructions when asked if he or someone could guide us... he said it’s “across the lot” basically, not worth rebooking with them.

It wasn't clear whether the issue was with the rental company's credit card authorization policy or an error in the rental website's information. The rental company's requirement was a $3800 deposit, significantly higher than the $500-$3000 range stated on the website. My bank's limit was only $3400, and despite contacting the rental company and customer service, the issue remained unresolved for four hours. Eventually, I had to purchase an additional insurance policy directly from the rental company on top of the full coverage I already bought from the website. Although they promised to address the situation with the rental company's headquarters, I have received no follow-up for over two weeks despite multiple calls and online requests. This experience has shown me what it means to be irresponsible and untrustworthy.

All the recommendation! Everything went smoothly!

Excellent customer service!!! I recommend it to everyone!!

The car satisfied my expectation. The time spent on pick-up was longer than my expectation due to a long line up. But the staff on the counter was very helpful. He helped us for dropping the car in Downtown instead of Airport.

We were a bit disappointed about the rental of a booster for our child- we didn’t get our suitcase with our booster in it so we had no choice but to rent one for 60 euros. We received our suitcase a day later and tried to return the booster and get a partial refund but they didn’t agree.