SURPRICE RENT A CAR, Zagreb Airport-meet & Greet Car hire

Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

SURPRICE RENT A CAR - Zagreb Airport-meet & Greet Information, Car hire Instructions & Policies

Address

Ul. Rudolfa Fizira 1, Zagreb, 10150, Croatia

Telephone

+385994444280 / +385994444281

Pick-up Instructions

Meet and Greet service. A Surprice representative with a signboard will meet you at the arrival hall. Please call 00385996666696 if you need assistance

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -14:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

25 - 80 years old ( the info. of exact age range is under collection)

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

*Driver's license, passport, and IDP must be issued in the same country.

For local renters, you need to bring:

Full Driving License issued in Croatia

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Hungary Serbia Slovenia Montenegro Bosnia and Herzegovina Austria Belgium Bulgaria Cyprus Show More Hungary Serbia Slovenia Montenegro Bosnia and Herzegovina Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden	EUR 70 per country

Countries

Charges

Hungary

Serbia

Slovenia

Montenegro

Bosnia and Herzegovina

Austria

Belgium

Bulgaria

Cyprus

EUR 70 per country

Customers may cross the border only to the authorised countries, this service is provided On Request only. In the event customers cross the border to a non-authorized country, a fine will apply and the insurance will also be invalidated. Transportation between the islands are allowed - Ferry fee is 30 EUR per rental.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1000 for Toyota Aygo,

EUR 1000 for Kia Picanto,

EUR 1200 for Ford Fiesta,

EUR 1200 for Citroen C3,

EUR 1200 for Renault Clio,

EUR 1400 for Fiat Egea,

EUR 1400 for Peugeot 3008,

EUR 1950 for Volvo Xc60,

EUR 1600 for Peugeot 5008,

EUR 1600 for Citroen Grand Picasso,

EUR 1500 for Seat Alhambra,

EUR 1700 for Toyota Alphard,

EUR 1700 for Audi Q3,

EUR 1700 for Volkswagen Touran 5+2 Seats,

EUR 1700 for Description Not Available,

EUR 1500 for Toyota C Hr,

EUR 1400 for Volkswagen Taigo Aut,

EUR 1700 for Mercedes-benz Cla Coupe,

EUR 1500 for Opel Insignia,

EUR 2000 for Bmw Ix,

EUR 2000 for Mercedes C Class,

EUR 2000 for Ds Ds7 Crossback,

EUR 2500 for Audi A7 Sportback Aut.,

EUR 5000 for Porsche Panamera Automatic Or Similar,

Theft Insurance Excess differs by car model:

EUR 1000 for Toyota Aygo,

EUR 1000 for Kia Picanto,

EUR 1200 for Ford Fiesta,

EUR 1200 for Citroen C3,

EUR 1200 for Renault Clio,

EUR 1400 for Fiat Egea,

EUR 1400 for Peugeot 3008,

EUR 1950 for Volvo Xc60,

EUR 1600 for Peugeot 5008,

EUR 1600 for Citroen Grand Picasso,

EUR 1500 for Seat Alhambra,

EUR 1700 for Toyota Alphard,

EUR 1700 for Audi Q3,

EUR 1700 for Volkswagen Touran 5+2 Seats,

EUR 1700 for Description Not Available,

EUR 1500 for Toyota C Hr,

EUR 1400 for Volkswagen Taigo Aut,

EUR 1700 for Mercedes-benz Cla Coupe,

EUR 1500 for Opel Insignia,

EUR 2000 for Bmw Ix,

EUR 2000 for Mercedes C Class,

EUR 2000 for Ds Ds7 Crossback,

EUR 2500 for Audi A7 Sportback Aut.,

EUR 5000 for Porsche Panamera Automatic Or Similar,

Third Party Liability Insurance Excess:

HRK 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.3 km from Zagreb Airport

Railway Stations

8.5 km from Trnava

9.8 km from Glavni Kolodvor

9.8 km from Zagreb Central Station

Other Landmarks

8.8 km from Zagreb Main Bus Station

9.6 km from Faculty Of Agriculture

10.4 km from Croatian State Archives In Zagreb

FIND ME A CHEAP RENTAL

Map view of SURPRICE RENT A CAR Store Location

coordinates: 45.742931 16.068778

Guest Reviews

Total points： 5.9 / 10 Average

Vehicle condition: 6.0
Vehicle cleanliness: 6.0
Spaciousness: 7.0
Counter staff: 6.0
Pick-up location: 6.0
Drop-off location: 6.0
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

C.Hyojung
Zagreb
9.6 /10 Excellent
Reviewed: Friday, May 22, 2026
Like: Friendly staff and grad deal!
Dislike: It took quite long time to finalize the documents to pick up the car
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Anonymous
Zagreb
2.3 /10 Poor
Reviewed: Friday, May 22, 2026
The car was not at the airport nor was pick up service. Waited over an hour to be picked up after having to call them numerous times. The office is located off site. Car was dirty inside and out, half tank of fuel at pick up, not a drop of windshield wiper fluid, and back up rear lights not working. Do not recommend!!
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