Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
January 18, 2023
Destination: Stockholm
The car seatbelts were missing the button that stops the buckle getting lost. The wipers left water on the windscreen and the screen wash left greasy smears on the window making driving at night were difficult.
View moreNovember 10, 2022
Destination: Gothenburg
They use Deodorant when they clean the car, which is not good if you are allergic or asthmatic. Poor vacuuming off the car, before pickup. Washer fluid was so low that after the first use, it told me to refill. I misplaced the receipt for the fluid, so of course i didn’t get reimbursed
View moreOctober 18, 2022
Destination: Lulea
I landed late at night so I got the car keys via an automatic rental vending machine. It was easy enough to use, and understandable at such a remote location off peak hours. The car was better than what I had booked. A great and very smooth process overall.
View moreSeptember 22, 2022
Destination: Kiruna
El alquiler según la página se haría desde el aeropuerto pero resultó que la oficina no estaba en el aeropuerto, sino en un polígono en el concesionario de Wolksvagen. Esto provocó pérdida de dinero y tiempo.
View moreAugust 8, 2022
Destination: Karlstad
Everything was perfect. Still waiting for closer contract after I returned the car and deposit to be realeased.
View moreAugust 3, 2022
Destination: Gothenburg
Als Starter bekamen wir ein upgrade, was uns sehr gefreut hat. Das neue Fahrzeug hat alle Erwartungen übertroffen. Die Mitarbeiterin am Schalter war sehr freundlich und kompetent. Die Übergabe ging sehr zügig. Gerne wieder!
View moreAugust 3, 2022
Destination: Gothenburg
Great Car - super easy drop off!
View moreJuly 16, 2022
Destination: Stockholm
It was a really great experience and I will definitely use them again . The price was incredible
View moreJune 30, 2022
Destination: Angelholm
Considering in was midsummer weekend collection went well even though I had to pick up the car much earlier than booked because of early closing. Communication through email was good but letting me know I had to get to the collection point earlier meant leaving our Copenhagen hotel after 4 hours sleep. I never met any Hertz staff! But understand it was midsummer celebration time.
View moreJune 24, 2022
Destination: Gothenburg
Run with your skin. Take another company. Big stress which is the last thing you need in the airport.
View moreJanuary 18, 2022
Destination: Stockholm
Very Helpful Staff, easy pickup
View moreNovember 26, 2021
Destination: Skelleftea
The car exceeded my expectations. I really like to use Hertz. Hertz is my preferred company for sure. Expensive because I normally arrive outside normal work hours, (wish it was a little cheaper then I could visit my cabin more often) but I always receive an excellent vehicle and the service is always excellent.
View moreNovember 17, 2021
Destination: Gothenburg
Only slightly disappointing thing was the rear of the vehicle had not be cleaned. Also, I think this is generic to all hire companies is that they don't charge hybrid cars before renting them.
View moreNovember 12, 2021
Destination: Stockholm
Great service at ARN airport
View moreOctober 3, 2021
Destination: Stockholm
great job
View moreOctober 1, 2021
Destination: Stockholm
Left at pick up point for over 35 minutes after being informed by driver initially that he wasn’t working for Green Motion, He then drove further up road and collected someone else after I’d requested my transfer It was only when I rang office number that someone spoke to driver who then agreed he was working for Green Motion he then proceeded to transfer his occupants and then return to collect us, some 25 minutes later, He refused to assist in the loading and unloading of our cases in the mini bus, totally ignorant individual indeed
View moreSeptember 15, 2021
Destination: Gothenburg
Car was bigger then expected, was well presented and clean. Overall experience was good.
View moreMay 31, 2021
Destination: Gothenburg
Smooth process with hertz. Car was good.
View moreAugust 26, 2020
Destination: Gothenburg
No waiting all went ok.
View moreJune 5, 2020
Destination: Kiruna
they advised there would be additional charge to drive into Norway
View moreJanuary 16, 2020
Destination: Gothenburg
All as expected. generally good
View moreJanuary 16, 2020
Destination: Gothenburg
As always really good service. These are my rental providers of choice at Landvetter. The first car they booked out to me smelt faintly of smoke, so without a quibble a different vehicle was sourced immediately for me. Excellent customer service, really friendly staff.
View moreJanuary 16, 2020
Destination: Gothenburg
Efficient and car was as described
View moreJanuary 16, 2020
Destination: Gothenburg
Staff at Budget, really helpful and is my hirer of choice at Landvetter. Staff are really helpful and recognise that I travel regularly and book vehicles with them. They are the ones that I use and would recommend to everyone
View moreJanuary 7, 2020
Destination: Stockholm
Сервис отличный,машину получили быстро,то,что заказали,нашли и вернули без проблем
View moreDecember 31, 2019
Destination: Stockholm
The car had many problems : I felt not at all safe in it. I Tried to phone many times to the car rental and never anybody answered.
View moreDecember 15, 2019
Destination: Kiruna
Really good counter service, good car condition.
View moreDecember 12, 2019
Destination: Stockholm
Good car and reliable staff.
View moreOctober 28, 2019
Destination: Stockholm
Super good!! The staff at the counter was super nice too!!
View moreSeptember 15, 2019
Destination: Malmo
The vehicule and the service of the counter staff in Malmo were excellent. We would recommand it.
View moreSeptember 6, 2019
Destination: Gothenburg
All perfect
View moreAugust 28, 2019
Destination: Gothenburg
I have still not have had confirmation that the deposit will be returned to my credit car. I was told I would be informed by email within 24 hours it's now 48+.we were given a Volvo x40as the car ordered was not available
View moreAugust 15, 2019
Destination: Gothenburg
Voiture impeccable, confortable, toutes options. À refaire
View moreAugust 13, 2019
Destination: Stockholm
La voiture était mieux que prévue. Par contre, j'ai été débité deux fois pour la location. 1 première fois par easy rent cars et une seconde fois lors du retrait !! La personne au guichet m'a assuré que c'était un dépôt et non débit.
View moreAugust 9, 2019
Destination: Stockholm
Helpful staffs but not enough counters when busy. Have to wait for a long time!
View moreAugust 8, 2019
Destination: Gothenburg
Perfect
View moreAugust 8, 2019
Destination: Gothenburg
Great service until I had a puncture. No spare wheel so called the Europcar emergency number. Car arranged to to be picked up on the Saturday, but taken to VW dealership and no communication until I called on the Sunday asking what was happening. Then told VW dealership was closed and I would have to wait another 2 hours for a replacement car to be sent from Gothenberg airport. I was therefore without a car for over 24 hours which happened to coincide with when my son's wedding was taking place!!! I managed to borrow a car from a friend at great inconvenience to him and me. The car was used to drive my son to the church hence my frustration along with alot of wasted time, calling Europcar, arranging time to pick up new car etc etc. Not a great experience and I feel I am due a refund as I had the car for at least one day less than I had paid for.
View moreAugust 2, 2019
Destination: Gothenburg
All good.
View moreJuly 31, 2019
Destination: Stockholm
They give me a larger car than I requested, however the fuel consumed is more than I expected
View moreJuly 26, 2019
Destination: Gothenburg
Car certainly exceeded expectations and was also on site at airport which was not anticipated but a real bonus.
View moreJuly 25, 2019
Destination: Gothenburg
No it was a Volvo V40 which was too small for me (it’s just a personal thing) my booking was a Auto but I was given a manual.
View moreJuly 17, 2019
Destination: Gothenburg
Top of the range car at value price
View moreJuly 17, 2019
Destination: Stockholm
Great car. Good explanations. Answered all questions. Friendly
View moreJuly 16, 2019
Destination: Stockholm
Was busy time of the year for renting a car but everything is great!
View moreJuly 11, 2019
Destination: Gothenburg
Appriciate if they can offer cars with more seats like 7 seats or 9 seats
View moreJune 19, 2019
Destination: Vasteras
What we needed. Great condition and service
View moreJune 14, 2019
Destination: Stockholm
Очень плохо. Прокатная компания занимается обманом. Машина была с пробегом в 50 тысяч, но в приемлемом состоянии. На следующий день после сдачи автомобиля предъявили царапину на колёсном диске размером в 1 см! При желании таких мелочей по машине можно было найти ещё сотни - т.к. машина не новая. За неё компания взяла 250 долларов, что в 2.5 раза превышаем стоимость аренды автомобиля. Судя по отзывам на гугле - такая схема практикуется шведским подразделением компании постоянно.
View moreJune 10, 2019
Destination: Stockholm
The car's condition was great and the service was excellent. I highly recommend Green Motion and will book with them again.
View moreJune 6, 2019
Destination: Stockholm
Very professional, had in fact got my windscreen cracked, it was handled smoothly.
View moreMay 28, 2019
Destination: Malmo
The counter staff had been very helpful.
View more