This was one of the best experiences ever while renting a car (even without any upgrades). We have very much appreciated the quality of service, smoothness of the pick-up/drop-off, the hospitability and friendliness of the people
9Good service from Europcar Muscat Airport but check your car carefully before driving away.
We were given a good vehicle that was clean and with good appearance. The only comment that I had was the that the gentleman that issued me the vehicle effectively increased the fuel level about a quarter tank than what was actually in the tank. I only found this out when I left the airport. I know it was my fault for not checking before driving away but what happened from the staff member was unacceptable.
4.7ATTENTION: Europcar sneaky supervisor tried to downgrade our booking with a cheaper 4WD. Hold tight!
The service wasn't as expected. Nonetheless, we booked a very good 4WD car, once arrived, it's wasn't available. The Europcar supervisor pushed us to pick a 4WD car from a lower class (and cheaper) once, in reality, one of his employees told us that there were cars to upgrade instead to downgrade our (expensive) booking.
His behavior was very sneaky and if you're not strong in holding your position (I paid for an excellent 4WD), you might end with a car with lower performances.
I believe that they should think more about how to treat better their customers and give real value for the money we spend.
Base on my experience with the rent car I almost never got what I actually rented, some claim will give upgrade but i don't think so..
But this time it was real upgrade as i rented Rav 4 and they give me Pajero 2019
I have booked Toyota Rav4. However, i have been provided with Kia Sportage!!
Anyway it was very good and exceeded my expectations.
The stuff were very helpful.
There were two negative points:
1) it takes long time to pick up the car.
2) when I drop off the car I have been asked to pay OMR 5 (around USD 13) as car wash fees which is too much.
whilst the counter staff were very good, car handover was very poor - the chap filled out the form identifying all of the existing damage to the car - switched the engine on then said "there you are" and walked off
4.7It will take forever for you to find the rental agency for pick up
- The rental pick up location was not clearly specified and I had to ask almost all rental agency there about Interrent! the agency incharge of this had a comple different name (Europe Cars)! There was no clear indication that Europe cars are the same as Interrent.
- The car was so terrible and although it was automatic, it felt like I am driving a manual car.
- I am still waiting for my refund which I don't know when will I receive it. when I picked the car they told me I will get it back once I drop the car and this didn't happen yet
very positive experience but nobody informed me I had to drive with my lights on day and night. I then got a ticket from the police and interrent have not confirmed they paid the fine as I arranged for them to do
Like: The car was nice and the guy at the desk was very friendly. Dislike: There was only the most expensive car left to reserve online (the Pajero) but when we got there they didn't have any Pajeros so they gave us a Hyundai Tucson. The Tucson was fine but they couldn't give us a refund because we booked through easyrentcars.com. Next time I will just book directly through the company because of this.
Like: Clean new car, clear T&Cs Dislike: The confirmation received from easyrentcar did not clearly have Europcar as my supplier, so it took us a while and a few questions to find our booking as we were searching for "Easy"
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
December 29, 2023
Destination: Muscat
They were amazing. Most cooperative & helpful folks.
View moreNovember 22, 2023
Destination: Salalah
Got an unexpected upgrade to Chevrolet Groove, which was quite nice!
View moreNovember 7, 2023
Destination: Salalah
The fuel cap would not open and we had to change the car after day one as we could not add fuel. A Damn nuisance and a waste of a half day…
View moreAugust 15, 2023
Destination: Ruwi Muscat
受け渡しがスムーズで 不必要な説明はなく それでいて 駐車場の出方など ちゃんと説明してくれたので トラブルなく ドライブできました。
View moreMarch 20, 2023
Destination: Muscat
Europcar at this location (Muscat, Oman) were very efficient and friendly. I was upgraded to a larger vehicle at no cost to me. Very satisfied.
View moreJanuary 10, 2023
Destination: Muscat
This was one of the best experiences ever while renting a car (even without any upgrades). We have very much appreciated the quality of service, smoothness of the pick-up/drop-off, the hospitability and friendliness of the people
View moreJune 1, 2022
Destination: Muscat
Good
View moreDecember 7, 2021
Destination: Muscat
The car was great!
View moreApril 24, 2020
Destination: Salalah
It’s ok
View moreJanuary 10, 2020
Destination: Muscat
We were given a good vehicle that was clean and with good appearance. The only comment that I had was the that the gentleman that issued me the vehicle effectively increased the fuel level about a quarter tank than what was actually in the tank. I only found this out when I left the airport. I know it was my fault for not checking before driving away but what happened from the staff member was unacceptable.
View moreOctober 11, 2019
Destination: Muscat
The service wasn't as expected. Nonetheless, we booked a very good 4WD car, once arrived, it's wasn't available. The Europcar supervisor pushed us to pick a 4WD car from a lower class (and cheaper) once, in reality, one of his employees told us that there were cars to upgrade instead to downgrade our (expensive) booking. His behavior was very sneaky and if you're not strong in holding your position (I paid for an excellent 4WD), you might end with a car with lower performances. I believe that they should think more about how to treat better their customers and give real value for the money we spend.
View moreSeptember 12, 2019
Destination: Muscat
Base on my experience with the rent car I almost never got what I actually rented, some claim will give upgrade but i don't think so.. But this time it was real upgrade as i rented Rav 4 and they give me Pajero 2019
View moreAugust 23, 2019
Destination: Muscat
Un affichage du nom du loueur est indispensable, j'ai fais 3 guichet différent avant de trouvé le bon .... qui était Europcar
View moreAugust 20, 2019
Destination: Salalah
I was upgraded to Rav4 which was very good alternative
View moreAugust 9, 2019
Destination: Salalah
Clean new cars
View moreAugust 5, 2019
Destination: Salalah
I have booked Toyota Rav4. However, i have been provided with Kia Sportage!! Anyway it was very good and exceeded my expectations. The stuff were very helpful. There were two negative points: 1) it takes long time to pick up the car. 2) when I drop off the car I have been asked to pay OMR 5 (around USD 13) as car wash fees which is too much.
View moreJuly 21, 2019
Destination: Muscat
They they a good job.
View moreJune 24, 2019
Destination: Muscat
Great value and the counter staff were fantastic help.
View moreJune 22, 2019
Destination: Muscat
None
View moreMay 13, 2019
Destination: Muscat
whilst the counter staff were very good, car handover was very poor - the chap filled out the form identifying all of the existing damage to the car - switched the engine on then said "there you are" and walked off
View moreMay 6, 2019
Destination: Muscat
- The rental pick up location was not clearly specified and I had to ask almost all rental agency there about Interrent! the agency incharge of this had a comple different name (Europe Cars)! There was no clear indication that Europe cars are the same as Interrent. - The car was so terrible and although it was automatic, it felt like I am driving a manual car. - I am still waiting for my refund which I don't know when will I receive it. when I picked the car they told me I will get it back once I drop the car and this didn't happen yet
View moreApril 29, 2019
Destination: Muscat
I was obliged to take full insurance because it didnt take debit card for caution...
View moreFebruary 23, 2019
Destination: Muscat
Cars need to be cleaned properly and FULLY fueled.
View moreJanuary 24, 2019
Destination: Salalah
very positive experience but nobody informed me I had to drive with my lights on day and night. I then got a ticket from the police and interrent have not confirmed they paid the fine as I arranged for them to do
View moreSeptember 5, 2018
Destination: Salalah
Like: I am quite happy with the overall experience with Europcar, Salalah.
View moreAugust 28, 2018
Destination: Salalah
Dislike: I was charged 5 OMR for taxes, although my reservation was all included
View moreAugust 26, 2018
Destination: Salalah
Like: The car was nice and the guy at the desk was very friendly.
View moreDislike: There was only the most expensive car left to reserve online (the Pajero) but when we got there they didn't have any Pajeros so they gave us a Hyundai Tucson. The Tucson was fine but they couldn't give us a refund because we booked through easyrentcars.com. Next time I will just book directly through the company because of this.
August 26, 2018
Destination: Salalah
Like: Hassle Free Experience
View moreDislike: Extension didnt work out :-(
August 25, 2018
Destination: Salalah
Like: I book corolla and they provide us with outlander 4 wheel drive. Thats make the trip a memorable one. It helps a lot.
View moreDislike: Nothing
August 22, 2018
Destination: Salalah
Like: Clean new car, clear T&Cs
View moreDislike: The confirmation received from easyrentcar did not clearly have Europcar as my supplier, so it took us a while and a few questions to find our booking as we were searching for "Easy"
August 17, 2018
Destination: Salalah
Like: Their welcoming atmosphere
View moreDislike: Nothing