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Guest reviews

1 /

October 7, 2019

Destination: Noumea


Car not ready wasn't washed or cleaned two GPS units they give us were not working

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September 9, 2019

Destination: Noumea

9Great price & service = happy customers!

The language barrier was a little difficult, but we got there in the end. The agent at the collection desk was going to charge us for the full amount even though we had paid 50% at the time of booking, so please double check before you hand over the credit card. He was fine once we explained but had to show our receipt which luckily we had printed out.

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August 19, 2019

Destination: Noumea

7.7Tire condition is bad.

Normal tires are worn out and slip easily on mud terrain like New Caledonia.

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August 3, 2019

Destination: Noumea

9.3Good price, easy booking process. Nice, economical car. Overall experience very good

Generally everything was fine - the rep tried to charge an additional 17000xpf - it took a lot of discussion to get her to accept that we had paid in full in advance.

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July 22, 2019

Destination: Noumea

9Excellent Value

Car was fine and service was excellent.

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Poonam Hingorani

June 30, 2019

Destination: Noumea

10Easy. Comfortable. Pleasant staff.

The staff at the counter was cheerful and helpful. She was patient and we communicated through a language translator app. But her smile covered up for the lack of language community. She could manage some basic English so it wasn’t hard at all. :)

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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