Montenegro Car Rentals

Car was very terrible, old and damaged also some parts inside has broken. I have never seen something like that, and even tough i have purchased super insurance package from QEED they did not recognized this insurance and charged my credit card as 1200 € in case of any damage and told me they will refund it if i deliver car back without any damage. I did it, i have bring the car without any problem and they said they refunded this amount to my credit card back but today is the 3 rd day and still the 1200€ has not refunded and when i call them they tell me now may it takes 10/15 days!!!! Unbelievable and they never told me this while checking and even i did not understand why i need to charge this amount while i buyed the super insurance package from the rental platform (QEED)!!! Still i am waiting and i am nervous about it. I guess i will never use it this company again

Easy process although a little confused with the rental guy trying to get us to purchase further insurance .

The staff where super helpful and even help set up my aim

The car was clean, new and actually better then promised.

Instead of Renault Megane provided Dacia Sandero Stepway (smaller, poorer)

The car we got was quite scratched so we had to purchase the extra insurance. Other than this all the rest was ok.

Great staff. Typical Montenegran car!

There were no surprises - all was as expected. We got a brand new Skoda and we enjoyed it.

The guy at the counter was super nice and friendly!

The staff pushed hard to sell me insurance after I already paid for it online telling me over and over about how they will find every little bit of damage. I did not buy the insurance as I bought it online through easy car. When I got back they bent down below the vehicle to find damage in a spot you can't see when you are standing up as I was during the vehicle inspection. I didn't cause that damage but they wanted to charge me. They said I could give them 150 euros now or get a bill later for much more. They are crooks who rip people off for minor damage that was already there.

Service exceeded expectations. Process was also very easy

The car was great, but I'm still awaiting my deposit for the premium insurance.

Staff at counter could have beem friendlier. Trying to push extra insurance. Staff at actual pick up were good.

Thanks

I will never book an Avis car again. The counter staff gave a very intimidating and aggressive sell for additional insurance. There were only 4 in the queue and all had an argument over insurance and all bought it. Almost being told you could not have the car without it. Dreadful behaviour. I have my own excess insurance but was told in was inadequate.

Overall Interrent were ok. They did stress car had to be returned clean, which is acceptable and we were happy to do this ourselves. However we did feel pressured to opt for car cleaning fee before collecting hire car as agent explained we could be charged up to €60 if they weren’t happy with cleanliness of vehicle on return. When we did collect the vehicle it had only a cursory clean and the interior didn't appear to have been vacuumed and cleaned since last hire.

It would be better to make a bigger poster or signs in airport to find the Interrent stand

podgorica airport team of greenmotion are trusty persons. everything is ok.

The car was good but still I have some comments: Interrent is a mediator with another company which actually rents out the car. In this case this was Europcar. Like I said, the car was new and good so no complantis about that. However I did not like the following: 1. I had asked, immediately after booking, how much I should pay for border crossing and I was told it would be no more than 35 eur. However, upon pick up it was 65! When I expressed amazement about this I was told: Europcar is a different company from interrent and we have our own rules. Moreover I was more or less pressed into taking an additional 'insurance' against 'bringing back the car dirty'. I was told I would be charged 36 euro if I would bring back the car dirty. Well, after driving around in Montenegro for a week the car indeed....will be dirty. It was the first time I heard such a claim! I eventually decided to take this 'insurance' for more than 10 euro but next time I will drive to a car wash before bringing bacdk the car...or I would avoid Europcar alltoghether. So I do not like a lack of transparancy...it is not clear from what company you will actually rent if you book thru Interrent.

Counter staff very rude. We waited over minutes on both rental and drop off. I travel frequently to Montenegro this was the first and last time. I Will never rent again

Like: amazing stuff..very helful..even when I lost my wallet in the car they came back to the airport to return the loss loss wallet. Highly recommended. and last but not least the upgrade my car car from economy to jeep so it'd definitely upgrade our trip!

Like: The staff and speed of the transaction

Like: New cars, low mileage, a relatively quick pick-up.
Dislike: I don't like unusual process: 1. For deposit unholding I had to stand in line for 30 minutes (drop off) 2. Extra charge for car washing (or I can do it my self in the morning before flight!!) - I have never had this conditions before 3. Not full tank of the car when pick up

The only issue I had was on the return when the agent pointed out a scratch in the paint that was the size of a small child's nail, saying this might be an issue of damage... But after talking to the manager, it was resolved.