QEEQ
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Live Chat Email Us Service Code: 2236794148

Guest reviews

1 /
jerry rider

May 20, 2022

Destination: Tel Aviv

6.7Overall adequate I made it back to Tel Aviv in one piece Thank you

The car had some damage already that was not obvious at 1 am when I was exhausted from travel. It was added to my cost after returning the vehicle. I have a feeling this is a strategy to make extra money on poor tourists Overall the van performed as well as expected

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Y.Havasov

May 19, 2022

Destination: Tel Aviv

3I am disappointed with the customer service of Europcar

I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking I had to give $2000 deposit which I was not informed before

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J.Cohn

May 13, 2022

Destination: Jerusalem

6I would appreciate compensation for dirty vehicle. Unfortunately I did not take pictures

Car was very dirty inside and out and this was a disappointment for me. There was food remnants on the seats inside. Outside windscreens were very dirty as well and vision was difficult as a result - front and back. On questioning the staff at Budget Jerusalem when picking up car I was informed that they didnt' have time to clean the vehicle.

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April 27, 2022

Destination: Tel Aviv

4.3Fine car. Dirty interior on pickup.

Rep didn’t speak English. Car had no washer fluid and was not very clean on the inside.

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Graham .Phillips

April 8, 2022

Destination: Tel Aviv

6Experience was OK after a very difficult start

When we arrived to collect the car the aeroport office was closed. Getting hold of a member of staff proved very difficult. Eventually they sent a van to collect us and take us to their depot. It was a very frustrating experience

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E.Kulnevsky

November 21, 2021

Destination: Tel Aviv

6.3Expect to pay extra to undisclosed fees.

Undisclosed charges for insurance. Everywhere in the world, the full coverage is accepted through AmEx. We had a letter from the AmEx that we have a full coverage for liability, but the Europcar didn’t accept it and charged for coverage. They also put a hold for $2,000 on m card and I couldn’t use it for the duration of my trip. This was not disclosed anywhere.

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J.Pulido

June 15, 2021

Destination: San Francisco

8Bueno en general

La sra del escritorio en la entrega se molesto porque no quize pagar mas seguros que los que ya habia comprado con QEEQ y me tiraba los papeles sobre la mesa, fue tosca y grosera en su actuar.

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March 7, 2021

Destination: Jerusalem

8.7Great Qeeq price.Thanks so much!

No wait at all to receive the car. Got a free upgrade too. Couldn't be happier!

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July 8, 2020

Destination: Beit Shemesh

4Not the best experience

The car was very old and didn’t drive well. The air conditioning wasn’t working very well and there was something sticky in the cup holders.

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F.Ridge

March 28, 2020

Destination: Tel Aviv

10Good experience

Great company easy to use

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A.P.

March 12, 2020

Destination: Jerusalem

9.3expensive...

The car seat was broken and i didn't get a refund. One of the kids vomited and they charged us a lot of money for cleanup- didn't let us clean on our own...

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P.Rosenfeld

February 22, 2020

Destination: Tel Aviv

5Knackered beat-up old wreck of a car.

The car had done 100,000 kms and was absolutely knackered. Falling to pieces, dented, scratched and no rear windscreen wiper on the arm. It didn't break down (that was a miracle) but it was unpleasant and anxious every day.

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J.Brunbech

February 13, 2020

Destination: Tiberias

8.7It was good

The car was in a good condition, just as one could expected.

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c.yacobovitz

January 8, 2020

Destination: Bnei Brak

6.3מאוכזב

שרות מזעזע, לא מתייחסים ללקוח כלל.

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Mark

January 5, 2020

Destination: Jerusalem

10Excellent

Perfect job

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!!!!!!!

January 1, 2020

Destination: Jerusalem

10Was very fun and efficient thank you very much

Was very fun and efficient thank you very much

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December 30, 2019

Destination: Tiberias

8Good little car

Good little car.

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m.zalaznik

December 26, 2019

Destination: Jerusalem

10בסדר

נשבר לי המראה והם שלחו רכב חילופי תוך 3 שעות אבל הרכב החדש היה קצת פחות טוב מהרכב הראשון

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December 12, 2019

Destination: Jerusalem

6.7Average

The vehicle was dirty, besides - everything was fine

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A.Kandel

December 11, 2019

Destination: Jerusalem

6.7Good car, poor service at pick up

Pick up took forever. It was like they were not expecting me.

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J.GONZALEZ

December 3, 2019

Destination: Tel Aviv

6.7Normal

Me retienen un dinero en la tarjeta de credito que aun no me han devuelto y hace ya 2 dias que entregué el coche con el deposito lleno y sin ningun incidente.

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M.Pitt

December 2, 2019

Destination: Tel Aviv

9.3Excellent

Car conditions aren’t perfect

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F.Berkinblit

November 19, 2019

Destination: Tiberias

8good

not easy to find place for parking when drop-off.

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E.Sofer

November 15, 2019

Destination: Jerusalem

9Gray all round

Great

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david

November 15, 2019

Destination: Jerusalem

7טובה מאוד

תודה רבה על הכל. פשוט לשכור במחיר מדהים. חוויה לכל הטיול.

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November 10, 2019

Destination: Jerusalem

6.3great

staff a bit ruff at desk, few minute que but you get what you pay for

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November 10, 2019

Destination: Tel Aviv

9.3A great stay in Israel even greater with Europcar

Very good rental agency. There is no additional airport fee aside from the rental price you pay on easyrentcars.com. The car had only 7000 km on the meter, was a little dent and scratched which is normal for Israel. Counter personnel was very polite and very helpful in explaining the conditions of the rental. We have been also explained to avoid the 50 Shekel (NIS) fee by not going onto Highway no. 6 which is payable by an electronic system, however, we choose to drive on it and to pay the fee which in our opinion was acceptable.

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ana

October 22, 2019

Destination: Jerusalem

10good

as expected

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October 7, 2019

Destination: Jerusalem

7.7Good

very decent for the price, and no crazy hidden fees, second driver was onjly three dollars a day..

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October 7, 2019

Destination: Jerusalem

9very good

fantastic service on yirmiyahu branch fast and friendly

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m.stern

October 6, 2019

Destination: Jerusalem

9.7awesome car rental platform

amazing service

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J Harris

October 3, 2019

Destination: Jerusalem

8.7Easy two day mountain trip

Amazing little car which took us on a two day adventure in the mountains of North Israel on just one tank of fuel. Overall experience getting and returning car is easy and doesn't take overly long

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October 3, 2019

Destination: Jerusalem

9great

was amazing really smooth

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Vince

September 30, 2019

Destination: Jerusalem

6.7Careful they may try to charge your deposit.

They tried to charge us the deposit! The car was a bit damaged and with some warning signals (red lights). We had to argue not to be charged for the deposit. They clearly tried to make money on us.

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t.handler

September 25, 2019

Destination: Jerusalem

8.7worth the money

To long at pickup

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September 24, 2019

Destination: Jerusalem

7Good

Wouldnt want to give me garage bills in case of damage for my private insurance

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H.Ilinetsky

September 19, 2019

Destination: Jerusalem

10Excellent

Very good

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September 19, 2019

Destination: Jerusalem

5.3Excellent booking

Dirty old car.

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R.Fuller

September 16, 2019

Destination: Tel Aviv

9.3Great but drop off in Jerusalem not straightforward. poor signage.

Normally opt for Europcar first.

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September 13, 2019

Destination: Jerusalem

10Exact fit for requirement

Car was great for my requirements in a large city.

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V.Vorontsov

September 10, 2019

Destination: Tiberias

2.3AVIS ужасный сервис!!!

Я очень недоволен AVIS и не думаю, что ещё когда-нибудь буду брать машину у них в аренду. 1. я забронировал машину за 2 дня до получения, но когда приехал 26.08.2019 из Тель-Авива в Тверию к назначенному времени, сначала ждал в очереди 30 минут, так как из большого количества сотрудников, только один занимался оформлением заказов 2. Моей машины не оказалось на месте, и мне ещё пришлось ждать около 1 - 1,5 часа, когда они решат проблему. 3. Машина была в ужасном состоянии, внутри салона были порванные сидения, пошарпанный пластик, оторванная слева защита от солнца. Механическая коробка передач также оставляла желать лучшего. 4. Я уже очень торопился, так как прождал около 2 часов, потом оказалось что в папку с информацией мне не положили мой экземпляр договора. 5. Когда сдавал машину также были проблемы, трудно было найти въезд на парковку, так как он был с другой стороны от офиса огромного здания в Ришон Ле Ционе, парковка была на крыше. После того как поставил машину, несмотря на то что я зашёл в офис и сказал что приехал перед этим, меня никто не ждал на парковке. Мне пришлось спуститься с крыши на первый этаж, найти сотрудника, а потом опять подняться наверх, чтобы он осмотрел автомобиль. 6. Все это заняло много времени, после осмотра мы вернулись на первый этаж, сотрудник увидел, что у меня все оплачено и отпустил меня, не выдав мне инвойс. 7. Прошло уже две недели с момента возврата автомобиля, но мой обеспечительный платеж в 3000 шекелей до сих пор не вернулся мне на карту. 8. При этом в AVIS сотрудники офиса Ришлн-Ле-Цион говорят, что уже 29.08. отменили операцию, но на карту мне деньги не вернулись. А в банке говорят, что вместо отмены списания от 26.08 в 3000 шекелей, AVIS ещё заблокировал одну сумму в 3000 шекелей. 8. Я приезжал в офис опять, чтобы получить документы, которые мне не дали, так как на почту и по факсу мне ничего не прислали, несмотря на то что обещали по телефону, когда я им звонил. 10. Чек отмены на 3000 шекелей мне не дают.

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September 22, 2019

Destination: Tel Aviv

7.3Good

.

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Marcelo Krawiec

February 9, 2020

Destination: Jerusalem

8.3Very Good

I got the car with 3/4 of gasoline. They told me to return it full. and that they would give me money back. but that didn't happen

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October 7, 2021

Destination: Tel Aviv

9.7Excellent

got a nice upgrade, good condition, quick and easy

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S.NAHON

October 21, 2019

Destination: Tel Aviv

2CATASTROPHIQUE VEHIULE NON RECUPERE

Catastrophique PLUS JAMAIS, ils ont voulu m’obliger a prendre une assurance de 24 dollars par jour, alors que j'avais donné la preuve de mon assurance carte première, ayant refusé leur assurance et après plus d'une heure de discussion, je n'ai pas pu récupérer mon véhicule car je n'ai pas cédé à leur obligation de prendre leur assurance, j'attends maintenant que l'on me rembourse ma location.

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S.Galkin

June 22, 2021

Destination: Tel Aviv

9Better than others we’ve used!

While on our trip, I reported that someone scratched our car in a parking lot. I had the other driver’s information and I filled out all the requested forms. I am very disappointed that this matter could not be resolved while we were still in Israel and that I was told I will have to wait several MONTHS until I can get a refund to my credit card of the $500 deductible! If there is a quicker way to do this, I would very much appreciate it.

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S.Lifchits

November 16, 2021

Destination: Tel Aviv

10Excellent service

Car exceeded my expectations.Instead of Hunday i20 I got Toyota Corolla for the same price

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S.dor

February 19, 2020

Destination: Jerusalem

9.3The vehicle was excellent

The vehicle was excellent service above the expected

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m.schoen

August 9, 2021

Destination: Tel Aviv

8.3Very Good

be aware of high taxes wich is not seen on site

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M.Elbaum

November 26, 2021

Destination: Tel Aviv

9.3Good experience

Exceeded our expectations

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Best car rental deals in Israel

Best rates found by QEEQ users in the last 30 days.

Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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