Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
January 8, 2023
Destination: Tel Aviv
Everything was OK, very quick car return
View moreJanuary 5, 2023
Destination: Tel Aviv
The car had a wheel that was making a lot of noise, I was worried about breakdowns glad I did not have one
View moreJanuary 4, 2023
Destination: Tel Aviv
I was not sure which company I was supposed to book with because it is not clearly defined in the email. I will NEVER use your service again!
View moreDecember 2, 2022
Destination: Tel Aviv
The deposit should be 600 usd, they wanted to take 1700 usd and after I showed them the confirmation email from QEEQ we managed to accept 800 usd. Even if we presented a document confirming that we are insured, they told us that we have to buy at least the basic insurance for additional 15 usd / day. When we tried to make it clear for them that we are aleady covered, they told us we can go and no contract will be made. Terrible experience at the pick up.
View moreJuly 11, 2022
Destination: Rehovot
I should be notified if my car class changed and the vehicle is not available (I spent 2 hours waiting)
View moreJune 16, 2022
Destination: Tel Aviv
Car was Kia picanto auto small but adequate to cope with 4 adults on a trip of 100mikes
View moreMay 20, 2022
Destination: Tel Aviv
The car had some damage already that was not obvious at 1 am when I was exhausted from travel. It was added to my cost after returning the vehicle. I have a feeling this is a strategy to make extra money on poor tourists Overall the van performed as well as expected
View moreMay 19, 2022
Destination: Tel Aviv
I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking I had to give $2000 deposit which I was not informed before
View moreMay 13, 2022
Destination: Jerusalem
Car was very dirty inside and out and this was a disappointment for me. There was food remnants on the seats inside. Outside windscreens were very dirty as well and vision was difficult as a result - front and back. On questioning the staff at Budget Jerusalem when picking up car I was informed that they didnt' have time to clean the vehicle.
View moreApril 27, 2022
Destination: Tel Aviv
Rep didn’t speak English. Car had no washer fluid and was not very clean on the inside.
View moreApril 8, 2022
Destination: Tel Aviv
When we arrived to collect the car the aeroport office was closed. Getting hold of a member of staff proved very difficult. Eventually they sent a van to collect us and take us to their depot. It was a very frustrating experience
View moreNovember 26, 2021
Destination: Tel Aviv
Exceeded our expectations
View moreNovember 21, 2021
Destination: Tel Aviv
Undisclosed charges for insurance. Everywhere in the world, the full coverage is accepted through AmEx. We had a letter from the AmEx that we have a full coverage for liability, but the Europcar didn’t accept it and charged for coverage. They also put a hold for $2,000 on m card and I couldn’t use it for the duration of my trip. This was not disclosed anywhere.
View moreNovember 16, 2021
Destination: Tel Aviv
Car exceeded my expectations.Instead of Hunday i20 I got Toyota Corolla for the same price
View moreOctober 7, 2021
Destination: Tel Aviv
got a nice upgrade, good condition, quick and easy
View moreAugust 9, 2021
Destination: Tel Aviv
be aware of high taxes wich is not seen on site
View moreJune 22, 2021
Destination: Tel Aviv
While on our trip, I reported that someone scratched our car in a parking lot. I had the other driver’s information and I filled out all the requested forms. I am very disappointed that this matter could not be resolved while we were still in Israel and that I was told I will have to wait several MONTHS until I can get a refund to my credit card of the $500 deductible! If there is a quicker way to do this, I would very much appreciate it.
View moreJune 15, 2021
Destination: San Francisco
La sra del escritorio en la entrega se molesto porque no quize pagar mas seguros que los que ya habia comprado con QEEQ y me tiraba los papeles sobre la mesa, fue tosca y grosera en su actuar.
View moreMarch 7, 2021
Destination: Jerusalem
No wait at all to receive the car. Got a free upgrade too. Couldn't be happier!
View moreJuly 8, 2020
Destination: Beit Shemesh
The car was very old and didn’t drive well. The air conditioning wasn’t working very well and there was something sticky in the cup holders.
View moreMarch 28, 2020
Destination: Tel Aviv
Great company easy to use
View moreMarch 12, 2020
Destination: Jerusalem
The car seat was broken and i didn't get a refund. One of the kids vomited and they charged us a lot of money for cleanup- didn't let us clean on our own...
View moreFebruary 22, 2020
Destination: Tel Aviv
The car had done 100,000 kms and was absolutely knackered. Falling to pieces, dented, scratched and no rear windscreen wiper on the arm. It didn't break down (that was a miracle) but it was unpleasant and anxious every day.
View moreFebruary 19, 2020
Destination: Jerusalem
The vehicle was excellent service above the expected
View moreFebruary 13, 2020
Destination: Tiberias
The car was in a good condition, just as one could expected.
View moreFebruary 9, 2020
Destination: Jerusalem
I got the car with 3/4 of gasoline. They told me to return it full. and that they would give me money back. but that didn't happen
View moreJanuary 8, 2020
Destination: Bnei Brak
שרות מזעזע, לא מתייחסים ללקוח כלל.
View moreJanuary 5, 2020
Destination: Jerusalem
Perfect job
View moreJanuary 1, 2020
Destination: Jerusalem
Was very fun and efficient thank you very much
View moreDecember 30, 2019
Destination: Tiberias
Good little car.
View moreDecember 26, 2019
Destination: Jerusalem
נשבר לי המראה והם שלחו רכב חילופי תוך 3 שעות אבל הרכב החדש היה קצת פחות טוב מהרכב הראשון
View moreDecember 12, 2019
Destination: Jerusalem
The vehicle was dirty, besides - everything was fine
View moreDecember 11, 2019
Destination: Jerusalem
Pick up took forever. It was like they were not expecting me.
View moreDecember 3, 2019
Destination: Tel Aviv
Me retienen un dinero en la tarjeta de credito que aun no me han devuelto y hace ya 2 dias que entregué el coche con el deposito lleno y sin ningun incidente.
View moreDecember 2, 2019
Destination: Tel Aviv
Car conditions aren’t perfect
View moreNovember 19, 2019
Destination: Tiberias
not easy to find place for parking when drop-off.
View moreNovember 15, 2019
Destination: Jerusalem
Great
View moreNovember 15, 2019
Destination: Jerusalem
תודה רבה על הכל. פשוט לשכור במחיר מדהים. חוויה לכל הטיול.
View moreNovember 10, 2019
Destination: Jerusalem
staff a bit ruff at desk, few minute que but you get what you pay for
View moreNovember 10, 2019
Destination: Tel Aviv
Very good rental agency. There is no additional airport fee aside from the rental price you pay on easyrentcars.com. The car had only 7000 km on the meter, was a little dent and scratched which is normal for Israel. Counter personnel was very polite and very helpful in explaining the conditions of the rental. We have been also explained to avoid the 50 Shekel (NIS) fee by not going onto Highway no. 6 which is payable by an electronic system, however, we choose to drive on it and to pay the fee which in our opinion was acceptable.
View moreOctober 22, 2019
Destination: Jerusalem
as expected
View moreOctober 21, 2019
Destination: Tel Aviv
Catastrophique PLUS JAMAIS, ils ont voulu m’obliger a prendre une assurance de 24 dollars par jour, alors que j'avais donné la preuve de mon assurance carte première, ayant refusé leur assurance et après plus d'une heure de discussion, je n'ai pas pu récupérer mon véhicule car je n'ai pas cédé à leur obligation de prendre leur assurance, j'attends maintenant que l'on me rembourse ma location.
View moreOctober 7, 2019
Destination: Jerusalem
very decent for the price, and no crazy hidden fees, second driver was onjly three dollars a day..
View moreOctober 7, 2019
Destination: Jerusalem
fantastic service on yirmiyahu branch fast and friendly
View moreOctober 6, 2019
Destination: Jerusalem
amazing service
View moreOctober 3, 2019
Destination: Jerusalem
Amazing little car which took us on a two day adventure in the mountains of North Israel on just one tank of fuel. Overall experience getting and returning car is easy and doesn't take overly long
View moreOctober 3, 2019
Destination: Jerusalem
was amazing really smooth
View moreSeptember 30, 2019
Destination: Jerusalem
They tried to charge us the deposit! The car was a bit damaged and with some warning signals (red lights). We had to argue not to be charged for the deposit. They clearly tried to make money on us.
View moreSeptember 24, 2019
Destination: Jerusalem
Wouldnt want to give me garage bills in case of damage for my private insurance
View moreSeptember 25, 2019
Destination: Jerusalem
To long at pickup
View more