Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 20, 2024
Destination: Budapest
Great service from the rental desk as always. Very smooth and quick process. No hard sell on extra insurance. Very friendly english speaking agent.
View moreJanuary 9, 2024
Destination: Budapest
Great service, no hard sell of top up insurance. Fairly new car Very good value.
View moreDecember 1, 2023
Destination: Budapest
The paperwork was horrendous , felt like i was marrying somebody!. and of course the bill ended uo higher then agreed, ( due to insurance I thought i already had) hongarian extras brought my bill about 75 dollars higher then expected
View moreAugust 21, 2023
Destination: Budapest
Great service at a reasonable price
View moreJuly 31, 2023
Destination: Budapest
Das Auto hat meine Erwartungen übertroffen.
View moreJanuary 31, 2023
Destination: Budapest
The car was exactly what we paid for. Service was excellent and fast. We highly recommend Budget Budapest airport.
View moreNovember 29, 2022
Destination: Budapest
hey charge cross border fee for each country you cross to, unlike any other company
View moreSeptember 28, 2022
Destination: Budapest
Excellent service!
View moreSeptember 5, 2022
Destination: Budapest
New car, good service
View moreJuly 31, 2022
Destination: Budapest
Every thing went great. It was very helpful to meet a guide from u that help.with all. The drop.off was easeier
View moreJune 30, 2022
Destination: Budapest
The description of how to find our vehicle when landing in Budapest was completely wrong. QEEQ stated that someone would be waiting for me after I went through customs. This was not true. Then it said to go to the vodaphone counter at the airport. There is no more vodaphone counter at airport BUD. I confirmed this with the man at the information desk. He luckily informed me that I would need to call Klaas wagen once I was ready for the shuttle to take me to get the car. After I did this it was no problem. A friendly driver with a large van came to meet me in about fifteen minutes and it went smoothly from there. But the main thing is that QEEQ has to change its explanation to say that the customer needs to give a call to the Klaas wagen agent upon arrival because there is no Klaas wagen counter.
View moreMay 20, 2022
Destination: Budapest
Yes Hertz staff at Budapest (Gary) was brilliant, as i had two extra passengers and decided to go for a bigger car, not only did gary give me an automatic but a brand new Kia CEED, and the car was excellent, for only an extra 100 euros. However on returning the car a different staff said i had to pay extra for petrol - but showed him a pic to indicate tank was full, and additionally i had to pay 27 euros extra on taxes which was not mentioned when i hired the car at pick up point. Otherwise Hertz services and staff are TOP CLASS. Otherdrawback is the 1200 euro deposit - quite steep I personally think.
View moreOctober 30, 2021
Destination: Budapest
It was perfect.
View moreOctober 1, 2021
Destination: Budapest
My car exceeded my expectation. But I waited at the counter for more than an hour because Hertz didn’t have the reservation….? So I got an upgraded car ?
View moreAugust 6, 2020
Destination: Budapest
Car was clean and in good condition. Great service from the Schiller team.
View moreMarch 10, 2020
Destination: Budapest
Excellent staff
View moreFebruary 26, 2020
Destination: Budapest
The new vw Polo was great, the interior was impeccable, nice extras were the adaptive cruise control and the intelligent lights. It may be that previously the tank was not completely full (took a few more liters to fill it up than the travelled distance would suggest) not a major issue though, it was still a very good deal.
View moreFebruary 15, 2020
Destination: Budapest
Everything going good
View moreJanuary 20, 2020
Destination: Budapest
I bought extra insurance from easyrentalcar already .they try to upsell me their local insurance for a better coverage.i don't want to pay double coverage.it doesn't make sense .it makes me so scare to drive and park my car on the street
View moreJanuary 3, 2020
Destination: Budapest
I was charge border fees by rent a car company which was actually not required. They should inform this prior to booking.
View moreJanuary 3, 2020
Destination: Budapest
I have been picked up at the airport and quickly taken to the site. The office staff was helpful and kind. They gave me a better car than i booked. Overall good compared to other companys. The only downsize is the interior cleanliness as it was definitely not cleaned after the previous driver. My deposit was released in 1 day.
View moreDecember 25, 2019
Destination: Budapest
Easy to pick up and return the car. The only pain is the fact that car park at Budapest airport is under construction. You have to walk 5-10 min or wait for shuttle bus to get to the rental center.
View moreDecember 25, 2019
Destination: Budapest
They prepared a manual car but I boked an automatic. They replaced when I pounted the mistake aout upon seeing the car. The process of picking up the car was very slow. On return I arrived a few hours earlier to return the car. It was during normal opening hours but nobody was there. I had to wait 30 minutes as the branch was short of staff. They went to pick up a car from service.
View moreDecember 5, 2019
Destination: Budapest
The worst ,they try to sell me another insurance,when I had full super insurance
View moreOctober 21, 2019
Destination: Budapest
Everything was good!
View moreOctober 4, 2019
Destination: Budapest
The car came with some damage and without an international car insurance despite that Border Crossing permit was added to the charges. Almost ruined our vacation as we were stopped at the border with the fear of not passing. The customer service first lied to the border officer to avoid issuing the insurance then when pressured by the border officer with repossessing the car by the police the insurance papers were finally issued.
View moreSeptember 19, 2019
Destination: Budapest
Still waiting on the pending charges to be dropped off my credit card. I purchased the extra insurance through easy car, and not Klass Wagen....hopefully there will not be any issues.
View moreSeptember 12, 2019
Destination: Budapest
Take a car at Schiller in Budapest, nice service, good price. Got new Skoda Octavia
View moreSeptember 6, 2019
Destination: Budapest
It was a bad experience. We waited until the bus came to the company office after we complied with them and know the location of the ride. When we arrived we waited for a long time and then came our turn and when completing the paperwork and payment turned out to be a payment system failure and waited long and told us to come later with regret. Before going to tell us to solve the problem. Long wait and one employee
View moreSeptember 4, 2019
Destination: Budapest
They were not able to read a gas gauge and tried to charge me for not returning the rental full
View moreAugust 24, 2019
Destination: Budapest
The car was fine. The Buchbinder staff could not give me a "BMW" or similar because they only had Ford.
View moreAugust 23, 2019
Destination: Budapest
A dusty "start-up" place. The driver of the fancy Mercedes, told to be the owner, has no regards of his customers, bolting off right beside several customers leaving them in a cloud of dust. Show-off, inconsiderate. Also staff not willing to use the rental to dive the customers to the Airport, rather cramming them in a very dirty van, who's driver allows small children to be held in the arms => Illegal!
View moreAugust 22, 2019
Destination: Budapest
Be careful, the staff makes a photocopy of your credit card (both side!!) make sure you cover up your CVV code... or tell them not to copy your card
View moreAugust 21, 2019
Destination: Budapest
Finding the agent in budapest was not easy. the car was very dirty inside. To get a car with romanian plates in budapest is not very smart
View moreAugust 13, 2019
Destination: Budapest
counter stuff was nice only thing there was not so much stuff to deal with the many people at that busy time of the year ...I had to wait approx an hour +to get the car. agent pick up at the airport was nice and supportive wish there was a quicker transfer shuttle available...the car was a Ford and had 130000 + km and a bit noisy engine which not good if I had to drive a lot. the check out was quick and easy...Still would recommend this company again...
View moreAugust 7, 2019
Destination: Budapest
everything was great, one comment: the car was to be picked up from SIXT, but on the documents the name SIXT didnt appear, only FLIZZR. this needs to be clearer.
View moreAugust 5, 2019
Destination: Budapest
Good: - The car/condition was excellent. - drop-off was really quick and efficient, the lady was excellent. Areas for improvement: - At the airport pickup, instructions of where to find the Rep were not clear. - At pick-up the Rep was terrible - he tried to apply a lot of pressure to get me to pay the extra 159 Euros for full indemnity cover, and when I declined his behaviour totally changed from being 'friendly' to being rude and sulky. Unfortunately this negativity is what I will remember most about Klasswagen.
View moreAugust 5, 2019
Destination: Budapest
I was disappointed, I was renting an Opel Astra, but they gave me a very weak, smaller Opel Meriva. Small and weak motor, no Bluetooth, no USB port, no parking assistance, zero convenience functionalities other car rentals provide by default these days. Do they even make cars like this in 2019?
View moreJuly 31, 2019
Destination: Budapest
Staf is very friendly and supportive.
View moreJuly 22, 2019
Destination: Budapest
Winter tires in summer?
View moreJuly 15, 2019
Destination: Budapest
Great service and can't fault anything.
View moreJune 28, 2019
Destination: Budapest
There were problems with their computer software so it too over 30 minutes to complete the paperwork when picking up the car. They would not accept Euros nor a card to pay for a parking ticket and as a result I was unable to pay for it within the specified period on the ticket. It didn't make any sense that they wouldn't take my forms of payment and now my fine has increased as a result.
View moreJune 12, 2019
Destination: Budapest
I requested auto and had a call on the day saying it wouldn’t be available due to an accident. I was offered a free upgrade to a manual or a manual of the same level. I took the same level stating I would need a discount due to the premium paid for an auto. This was provided and a good deal was had in the end
View moreMay 30, 2019
Destination: Budapest
Professionals and yet friendly. Would definitely recommend them
View moreMay 27, 2019
Destination: Budapest
I picked up the car with an empty tank. I was not given an option and had to fill the car immediately. I was told not to worry bring the car back empty as well. On bringing back the car empty I have now been charged extra for fuel !!!
View moreMay 9, 2019
Destination: Budapest
We arrived late at night and without being able to reach anyone at the car rental it took us a long time to find the place. Once we arrived there was 1 sleepy attendant that took his time and wasted over a half hour just to fill out paper work. Once paperwork was signed he came with us to the parking lot and made us sign a paper that we inspected the car. But in a pitch black lot with no lights it’s impossible to see any minor damages at 2am. When we returned the car 1 day later 2 attendants came out to inspect the car and claimed to have found a scratch under the car that you can only feel with your hands (not visible to the eye) HE ASKED US TO PAY 177 EURO FOR DAMAGES. WHEN WE REFUSES HE THREATENED US TO CALL THE POLICE AND STOP US FROM LEAVING THE COUNTRY WE HAD NO CHOICE BUT TO PAY HIM
View moreApril 12, 2019
Destination: Budapest
No enough information about the conditions of the booking, some extra rules that the guys in the front desk didn't explain with clarity, the car conditions was good, but definitely the car was not clean, the quantity of km for rent car in Hungary and driving to near country are ridiculous small, just they making a rule to rip-off more money.
View moreSeptember 18, 2018
Destination: Budapest
Like: very good car !!!!!
View moreDislike: GPS built in the car and the staff charges the extra GPS !!! Very on professional!
September 12, 2018
Destination: Budapest
Like: Very kind and serviceable staff. I left my camera in the car and they returned it back to me.
View moreSeptember 2, 2018
Destination: Budapest
Like: Quick friendly service with no pressure to buy extra insurance or services Car as promised, high mileage but ran and drove perfectly 9 seater ford transit
View moreDislike: Just a little longer wait than expected for dropping us back to the airport