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Guest reviews

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S

December 2, 2019

Destination: Kuressaare

8.7Confusing, but Overall Great Experience.

This was my first time ever renting a car. The car was in wonderful condition, drove very nicely, and had a nice built-in navigation screen. The pick up location at Kuressaare airport was a bit confusing because there is no rental counter, so I asked the information woman how it works and she said we had to wait for the driver to arrive at the airport with the car. The waiting was very stressful because I didn't know if they were going to show up; we got there 30 minutes early and the rental driver was only 2 minutes early from when we were supposed to pick up the car, which made paperwork and getting on the road take even longer than anticipated. Overall though, the experience was very good and the driver even helped us get back into town. He was very kind.

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August 8, 2019

Destination: Kuressaare

9Nice car and good service once you find the pick up location

Pick up location was rather hard to find. I was expecting some kind of panel or sign indicating there's a car rental. I didn't expect the car rental inside a Honda Sales Center.

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S.Ryan

July 20, 2019

Destination: Tallinn

6Terrible Customer Service

Employee spoke Russian and nearly ZERO English. Car was filthy inside and outside - took photos. Huge recent dent on rear bumper. Was not informed how to open gas cap. Tank was only at 3/4 full. YOU try filling a tank to match 3/4 full!!! So, you got a tank with more gas than I was rented. So disappointed I have made a note to not ever rent from you again!

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July 19, 2019

Destination: Tallinn

10The whole rental experience couldn’t have been any better. Easy !

Quick , counter staff young lady was extremely helpful, efficient and had great English language skills. The large van was perfect for our Extended family of 5 . You can well imagine how much luggage we had since I was the only male. Everyone had room to stretch out and driving it was easy. We all commented on its spaciousness,and comfort!

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S.Ryan

July 4, 2019

Destination: Kuressaare

9.3Great car. Great price. Offer free pick up and drop off. Paying a taxi is just wrong.

Offer free pick up and drop off. Paying a taxi is just wrong.

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C.GAWLEY

September 11, 2018

Destination: Tallinn

9.8Excellent service

Like: Service was first class, friendly helpful assistant who couldnt have been nicer.
Dislike: Nothing

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A.Lurye

September 22, 2019

Destination: Tallinn

10Excellent

Good car, good service, will rent from them again.

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International customers with domestic driver's licenses listed below have already finished their rental journeys with us in the Estonia.

Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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