Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 3, 2024
Destination: Calama
The staff gave us a car that had no air-conditioning working. We had to spend 2-3 hours total resolving this issue. After we got the new car, we got a punctured tire while driving on a highway. We had to get this repaired ourselves and chilean did not even compensate us. Overall poor quality vehicle and bad experience.
View moreJanuary 21, 2024
Destination: Santiago
we had a puncture enroute and getting hold of anyone to help , respond and call back was very difficult and we had to sort it out ourselves. Dont have a problem on a Sunday.
View moreDecember 29, 2023
Destination: Puerto Montt
El vehículo tenía muy poco kilometraje y estaba en perfecto estado.
View moreDecember 21, 2023
Destination: Santiago
We waited a long time for the lady to do the paperwork - this should be more automated. The car was clean but old. On the second day, the car wouldn’t start. It was initially hard to get through to Chilean live chat. When I did, customer service was not very sympathetic, even though the problem was with their car. They agreed to send out a jump-start service at our cost - for us to argue later with Chilean. They also agreed to switch the car, once it started - but I had to do a stressful drive across Santiago to their office which was closing imminently. The staff at that office were ultimately helpful. Not a good overall experience.
View moreDecember 12, 2023
Destination: Punta Arenas
they should be more clear that there is no office at airport
View moreDecember 4, 2023
Destination: Puerto Natales
Great car for what we needed. Bigger than I expected. They could have helped a little more with advice on making mirror adjustments etc.
View moreSeptember 21, 2023
Destination: Valdivia
Buena atención del personal
View moreAugust 23, 2023
Destination: Puerto Montt
Todo bien con el servicio en la recepción y devolución del automovil rentado.
View moreJanuary 5, 2023
Destination: Santiago
Único ponto, foi que deixamos pago os pedágios que ficou em torno de R$300,00, porém não foi usado pois na cidade mesmo não tem pedágio. O dia que fomos na Vinicola Conha y Toro, tivemos o maior constrangimento, pois a cancela automática não abriu, nas cabines informaram que a tarjeta não era para aquele pedágio, ficamos presos na cancela, sem dinheiro e não aceitava cartão. Fomos mal informados no balcão da Hertz e cobrado um valor que não seria utilizado.
View moreOctober 29, 2022
Destination: Coyhaique
The only complaint I have is that the tires were in just so and so condition and we ended up with a flat tire. Luckily it was close to the airport as there are no gas stations by the airport. The closest gas station is 1 hr away in Coyhaigue or 3.5 hrs in Puerto Rio Tranquilo. Europcar was excellent and covered the cost of the tire no questions asked.
View moreOctober 29, 2022
Destination: Puerto Montt
There was a line up when we arrived at the counter. Car was great. Service was great.
View moreSeptember 16, 2022
Destination: Punta Arenas
The physical condition of the car contained many small dents and scrapes but the interior was mint. Windshield and tires were in extremely good condition. The front counter staff were fun and set everything up swiftly and released the car with ease. I would rent using Europcar again without question.
View moreAugust 8, 2022
Destination: Santiago
Muy bueno!!
View moreJuly 15, 2022
Destination: Arica
The service was fantastic and the best car I have rented this year . Keep up the good work
View moreJune 16, 2022
Destination: Puerto Montt
Auto en impecable estado, 4/6 de bencina, asiento muy incómodo
View moreApril 13, 2022
Destination: Punta Arenas
El coche fue perfecto para ir por el parque nacional de las Torres del Paine, muy comodo para 5 personas y gran espacio en el maletero
View moreNovember 28, 2021
Destination: Puerto Montt
Todo el servicio de principio a fin, excelente. Definitivamente vuelvo a usar este servicio.
View moreNovember 3, 2021
Destination: Puerto Montt
El personal de devolución ,quería que entregara en 10 minutos el vehículo sin dar tiempo para ka revisión y después desapareció y fue imposible ubicarlo el cual tuve que dejar la llaves en una caja de recepción
View moreSeptember 30, 2021
Destination: Antofagasta
Perfecto
View moreJuly 19, 2021
Destination: Valdivia
Fue excelente todo el servicio
View moreJuly 6, 2021
Destination: Punta Arenas
Buen servicio
View moreMarch 29, 2020
Destination: Puerto Montt
El auto no fue lo que ofrecieron en la página, en AVIS dijeron que siempre pasa lo mismo. Tuve que dejar una garantía extremadamente alta por el vehículo, ya que el arriendo no se hace directamente por la página de quien al final pasa el vehículo.
View moreMarch 28, 2020
Destination: Puerto Montt
Buen auto
View moreMarch 21, 2020
Destination: Santiago
Would not recommend. Disinterested staff. Explained how I had to keep car clean and return with full tank yet they give me a dirty car covered in dents and only 1/4 tank fuel. No assistance with installing car seat (and it’s quality was bad)
View moreMarch 16, 2020
Destination: Valdivia
Supero mis expectativas al momento de arrendar , me dieron uno de mejor categoría.
View moreMarch 12, 2020
Destination: Puerto Montt
El vehículo claramente no cumplió con mis expectativas... Me ofrecieron una categoría y al momento de retirar me entregan un vehículo de menor categoría y no me dan solución.
View moreMarch 9, 2020
Destination: Antofagasta
Persona que atiende srta. Ma. Batseba, mal educada, molesta porque había arrendado a través de agencia. No dio ninguna solución a lo solicitado, muy poco amable, no dio informacion completa, tuve que comprar un seguro que no quería, si no lo tomaba la garantía subía a 3 millones de pesos lo que es un valor muy elevado, pésima experiencia. Me sentí estafado
View moreMarch 8, 2020
Destination: Copiapo
We received a different car from the one we initially booked. But the alternative car met our expectations and we didn’t have any problem
View moreMarch 6, 2020
Destination: Coyhaique
Excelente auto, otorga seguridad en todo el viaje. Muu buen servicio
View moreMarch 6, 2020
Destination: Calama
La atención del mostrador pésima Poco amable ,no se molestó de explicar lo necesario. La clasificó con 1 a Maribel Nos hizo pasar a lavar el auto porque cobran 30.000 por limpiarlo creo que el lavado debe estar en el precio
View moreFebruary 28, 2020
Destination: Santiago
Excelente la proactividad del Sr. Lewis Romero Ortega que pese a no haber recibido oportunamente la actualización de la reserva y no contar con el vehículo que yo había reservado, nos solucionó el problema causado por Easy, entregándome un vehículo de mayor categoría al mismo precio de la reserva.
View moreFebruary 25, 2020
Destination: Puerto Montt
El auto superó ampliamente nuestras expectativas y las personas que nos atendieron fueron muy gentiles.
View moreFebruary 24, 2020
Destination: Chiloe Island
El vehículo en muy buen estado, limpio y buena calidad. Buena atención del personal.
View moreFebruary 23, 2020
Destination: Coyhaique
Europcar have a useful, private car park at Balmaceda airport so that you can avoid paying parking charges. The car we rented was in good shape and did the job we wanted very well. The only issue they have is that the lines for picking up or returning cars can get a bit long when a flight has just arrived or is shortly to depart so give yourself plenty of time to complete these procedures.
View moreFebruary 14, 2020
Destination: Copiapo
Buen auto
View moreFebruary 13, 2020
Destination: Talca
Son muy buenos
View moreFebruary 11, 2020
Destination: Iquique
Buenas tardes. Primero que todo felicitar a la srta Rosa por toda su amabilidad y disposición para solucionar el inconveniente que nos encontramos al momento de retirar el vehículo ya que este no se encontraba y posterior a eso su compromiso y ayuda para resolver un impasse con el vehículo al momento de quedar en pane por un problema del conector a la batería... solo felicitaciones para ella y muchas gracias por hacer de nuestra experiencia con easyrentacar una experiencia bastante grata y 100% recomendable
View moreJanuary 30, 2020
Destination: Coyhaique
Very good car and service from Europcar Balmaceda, friendly staff at the pickup counter in the airport terminal, staff also spoke little english wich was very helpful due to our limited spanish skills.
View moreJanuary 29, 2020
Destination: Puerto Montt
es ridiculo dejar una garantía de $ 3.000.000 con tarjeta de credito , no lo arrende con esa exigencia, en conse cuencia que otras empresas dejan una garantía de $ 400.000 hay mucha diferencia, ademas en ningun momento hablan de eso adurante la reserva.
View moreJanuary 27, 2020
Destination: Puerto Montt
Excelente y nueva la SUV que recibí Una Nissan Xtrail con 6000 KM de recorrido
View moreJanuary 8, 2020
Destination: Santiago
Very good customer service
View moreJanuary 5, 2020
Destination: Puerto Montt
El personal llegó tarde y con cara de sueño, tardé casi 2 hrs para que me entregaran el auto porque debí esperar que otros usuarios devolvieran los que estaban usando. Encontré una botella de cerveza en la guantera y los neumáticos estaban demasiado desgastados.
View moreJanuary 2, 2020
Destination: Santiago
Everything good except still waiting for the return of my deposit
View moreDecember 27, 2019
Destination: Temuco
El personal muy amable y servicio rápido, el auto limpio, pero faltaba la tapa de atrás que cubre el equipaje en el porta maleta. Nos dimos cuenta cuando nos habíamos ido de la ciudad y tuvimos que volver por el, perdiendo tiempo y dinero en peaje.
View moreDecember 6, 2019
Destination: Puerto Montt
There seemed an awful lot of people behind the desk at pick up time. However one person took a lead and booking went smoothly enough. We were given a brand new Nissan Xtrail and so were very happy with our car. Service at the airport desk on our return was quicker.
View moreNovember 20, 2019
Destination: Santiago
Everything went fine. The car was a new WV Gol (I believe it's a Polo in Europe) - all in good shape. The service provided was good. Easy return.
View moreNovember 20, 2019
Destination: Antofagasta
The car was actually better than I booked, so it was a great surprise. It was in good shape (except for the tyres - these should have been replaced and in Europe would not pass tech exam) and comfortable to drive. The overall service provided was very good. Convenient pick up, convenient return.
View moreNovember 12, 2019
Destination: Coyhaique
El Coche superó mis expectativas, era más grande, con tracción en las 4 ruedas y estaba nuevo
View moreOctober 10, 2019
Destination: Santiago
Great staff. The first car had lots of dents and it looked like the trunk lock had been drilled out. We took it anyway, but the rear axle was very noisy on the freeway so we returned it after a few minutes. The staff responded well and quickly found us a new car – also with some dents but mechanically sound. The driver side mirror seemed strange - it was plain glass with no "Blind spot" curvature. I am not sure if this is standard in Chile, but it took some getting used to.
View moreSeptember 24, 2019
Destination: Punta Arenas
Fácil la recogida y la devolución. Tuve un problema técnico con mi vehículo, pero me lo cambiaron por otro. Favor revisar el estado de las tuercas y pernos de los neumáticos antes de arrendar. En mi vehículo faltaban 2 tuercas en un neumático y casi tuvimos un accidente.
View more