Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 22, 2024
Destination: Foz Do Iguacu
Carro foi bom
View moreMarch 12, 2024
Destination: Sao Paulo
They should make available international phone # in case the customer wants to talk to them. I had to rely on friends or family in Brazil to communicate with them
View moreMarch 12, 2024
Destination: Sao Paulo
It took me around 30 minutes to find the way to Unidas. Because I don't see Unidas count in the airport. Staff are friendly, pick-up took quite a long time for foreign passport holder, it took me around 25 minutes for the whole process. If you don't speak Portuguese, it could take more time than you thought. Car is clean, but not the model that I expected, fine. To reture the car is fast, it takes around 10 minues that I can go.
View moreMarch 5, 2024
Destination: Recife
Buen coche, grande y comodo.
View moreJanuary 23, 2024
Destination: Salvador
Aluguel com preço justo e com automóvel de qualidade.
View moreJanuary 7, 2024
Destination: Sao Paulo
Carro dentro das expectativas, ficaram tentando meio que “forçar” contratação de seguro, embora não tenhamos contratado. No mais tudo certo. A Localiza é muito eficiente na prestação dos serviços que se propõe a prestar. Gosto muito e tenho muita confiança no serviço deles.
View moreJanuary 5, 2024
Destination: Rio De Janeiro
Fui muito bem recebido por uma atendente gentil e educada que em pouco tempo preparou a documentação e me liberou para sair. Quanto ao veiculo, em face da caracteristica da utilização, atendeu as nossas expectativas. A devolução me foi possibilitada ser feita ao lado do aeroporto, o que me facilitou bastante.
View moreJanuary 4, 2024
Destination: Sao Paulo
They provide a good service but include an overpriced and barely illegal surcharge on every item without a clear notice. Caution and awareness on the contract details are needed.
View moreDecember 4, 2023
Destination: Campinas
the car [argo] was terrible, wires coming from the dashboard
View moreDecember 4, 2023
Destination: Campinas
The car had a mechanic light on, I complained and went to a store to change it but they said there were no other cars available to change it and I had to drive a defective car.
View moreDecember 4, 2023
Destination: Campinas
The car was okay, Localiza's service depends on who is serving you. This time I was lucky and everything went well.
View moreAugust 31, 2023
Destination: Porto Alegre
Muito difícil achar local de devolução do veículo. Faltam placas informativas.
View moreJanuary 13, 2023
Destination: Salvador
The car given was old and the window wiper broken during heavy rain.
View moreSeptember 8, 2022
Destination: Belo Horizonte
The service was really good, very friendly staff, I didn't have to wait long to pick up the vehicle and the vehicle was in excellent condition and very comfortable, definitely, I recommend it!
View moreAugust 25, 2022
Destination: Fortaleza
I dis not recieve a Duster, and also not a similer car.
View moreAugust 4, 2022
Destination: Sao Paulo
Segunda vez que contrata os serviços da QeeQ, dessa última vez, encontrei um preço mais competitivo na Kaiak, porém eles pedem o pagamento antecipado. Esse foi o principal motivo de fechar com vocês
View moreJuly 26, 2022
Destination: Brasilia
Atendimento 10 so qua manutençao dos carros e uma porcaria Perdi um dia de minhas Ferias. tive que trocar de carro 4 VEZES. 1°carro suspençao e freios com defeito. 2°carro pane eletrica . 3° carro defeiros tambem com suspençao e freios. fiquei 6hs de um lado pro outro pra arumar e no final trocaram o carro novamente. 4° carro tive que completar o oleo pra nao perder meu voo Em Brasilia. rota de viagem Goiania / Brasilia..
View moreJune 13, 2022
Destination: Curitiba
The car was not serviced. One tire was getting low every two days. Windscreen wiper was not ok. Had to stop when was raining. The needed a alignment and balancing. Tray to speak via what up with them, then never replayed. Never rent with FOCO again
View moreMay 27, 2022
Destination: Navegantes
O carro atendeu todas minhas expectativas,retirada sem problemas,na entrega queriam me cobrar um arranhao que existia mais no final consegui provar que ja existia desde a retirada
View moreApril 29, 2022
Destination: Cuiaba
O carro não estava limpo e apresentou alguns problemas.
View moreApril 26, 2022
Destination: Fortaleza
Atendimento excelente.
View moreApril 25, 2022
Destination: Vitoria
Very good
View moreApril 13, 2022
Destination: Salvador
As opções dos valores de seguro deveriam ser apresentadas no ato da reserva
View moreApril 8, 2022
Destination: Ilheus
Atendimento excelente, cortês. Veículos novos, limpos e de qualidade.
View moreApril 7, 2022
Destination: Rio De Janeiro
O carro era da Unidas e estava bem judiado, com algumas coisas quebradas.
View moreFebruary 24, 2022
Destination: Fortaleza
Por não querer fazer o seguro deles queriam bloquear R$ 7.000,00 no meu cartão, preferiram cancelar minha reserva ao invés de alugar o carro com o bloqueio de R$ 1.000,00 como informavam no anuncio no momento que fiz a reserva
View moreFebruary 24, 2022
Destination: Sao Paulo
Me ofrecieron un auto de menor tamaño y cilindrada respecto al que pedí porque justo se iba el último. En vez de ofrecerme uno mejor por el mismo precio me lo cobraron y lo tuve que tomar porque no me cambian las maletas si no.
View moreFebruary 23, 2022
Destination: Curitiba
O carro Fiat Argo não estava com a manutenção em dias, pois os pneus estavam careca, o pneu furou durante a viagem e o carro foi multado, a PRF solicitou a troca do veículo, que foi feita em cidade diferente de onde aluguei, mas o processo de troca foi rápido e fácil.
View moreJanuary 28, 2022
Destination: Florianopolis
Le service était très bien. Rapide et efficace.
View moreJanuary 27, 2022
Destination: Rio De Janeiro
Carro solicitado não estava disponivel.. tivemos que esperar... Ficamos extremamente contentes com um free upgrade justamente por nosso carro não esta disponivel
View moreJanuary 26, 2022
Destination: Rio Branco
Fou tudo de muita qualidade, nada a acrescentar
View moreNovember 21, 2021
Destination: Florianopolis
Everything was perfect.
View moreSeptember 21, 2021
Destination: Vitoria
todo muy bien
View moreJuly 2, 2020
Destination: Presidente Prudente
We had a renault kwid 1.0 for a week then switched in a mercedes gla 200 for an attractive price. Great service and highly recommend
View moreJune 3, 2020
Destination: Presidente Prudente
I ordered a basic 1.0 on the app and paid a 8$ premium at the store for a audi q3 which was a crazy deal, so happy that i booked again for two more weeks
View moreMarch 31, 2020
Destination: Natal
Thank you for your everthing.
View moreMarch 26, 2020
Destination: Maceio
Car took a bit longer due to demand and line up Only thing that disappointed me was it said I ordered a golf and I got a fiat uno instead
View moreMarch 12, 2020
Destination: Natal
Saquen fotos al retirar sus autos para que no haya malos entendidos.
View moreMarch 10, 2020
Destination: Foz Do Iguacu
Service was awesome!
View moreFebruary 21, 2020
Destination: Florianopolis
El coche cumplionmis expectativas porque ya no conocia. Siempre recomiendo alquilar un coche que xonoces y soles manejar
View moreFebruary 20, 2020
Destination: Florianopolis
Excelente atención, tardamos un poco porque fuimos en temporada alta, habían muchas personas y se entiende. Pero habían 4 vendedoras que lo hacían bastante rápido. Solo tardaban las personas que no tenían reserva previa, por lo que podría recomendar que tengan un espacio de atención diferenciado entre personas con y sin reserva.
View moreFebruary 7, 2020
Destination: Pouso Alegre
El auto no corresponde con el mostrado en la reserva, la radio estaba en mal estado
View moreJanuary 10, 2020
Destination: Porto Alegre
Valor do automovel dobrou na retirada. Deveria ser avisado que era sem seguros
View moreJanuary 5, 2020
Destination: Campinas
Great customer service and friendly employees.
View moreJanuary 3, 2020
Destination: Belo Horizonte
The car exceeded our expectations!
View moreDecember 10, 2019
Destination: Pouso Alegre
The Car was new, only has a little bit motor 1.0
View moreNovember 20, 2019
Destination: Sao Paulo
The car was exactly what I booked, in good shape and very clean. I had no problem whatsoever with the rental. It might be tricky to know that you can either walk or take a shuttle to the location - however honestly the walk is very short and in many other airports a shuttle would not even be provided with such small distance.
View moreOctober 9, 2019
Destination: Rio De Janeiro
Me dieron un auto de menor gama y me obligaron a contratar otro seguro porque me pedían 7000 reales de seguro y no hay tarjetas argentinas que permitan ese límite
View moreOctober 2, 2019
Destination: Campo Grande
A melhor e mais barata locadora no Brasil! Super Recomendo.
View moreSeptember 18, 2019
Destination: Sao Paulo
El lugar de recojo está fuera del Terminal 03. Mas no hay señalización adecuada que indique el lugar exacto.
View more