The service during the pickup was excellent, with the staff member providing outstanding assistance.
Regrettably, my car was involved in an accident caused by another party. I promptly acquired both the police and insurance reports, and the insurance company efficiently handled the situation.
The car's front bumper, which is a single piece, sustained damage. Typically, there's a 150 EUR fee for such damage.
However, upon returning the car, I noticed an additional scratch on the opposite side of the same bumper. The employee on duty, who was different from the initial one, insisted that I pay for this new damage. Despite my attempts to clarify the situation, he was quite discourteous.
Following a discussion with his colleague, he eventually decided to waive the damage fee "just this time".
In summary, it seemed like an attempt to unjustly charge me an additional 150 EUR, which I found unacceptable.
The car did not exceed my expectations. The Surprise rent a car staff was not helpful at all! They made me pay car insurance twice!!! And in the drop off day they tried to get more money from me accusing me of scratching the car - which was false - and even if it was true it was covered by the insurance!!! Very disappointed! (I had rented from them before - but this time it was a disaster). The rented car it was almost out of gasoline and they didn’t care about it!
6.7Extra cost is terrible, they sell us extra insurance
When we arrive to surprice office, even if we did full insurance, they want to sell us again insurance. And we paid extra 75 euro for 5 days. And they said, if we dont pay they will not rent car to us. It was terrible experience with surprice services.
Price agreed 6 months in advance was increased from 375dollar to over 800 dollar,
Terrible customer service,they said that was within T@C but couldn’t point where that is on T@C
What’s the point of booking a car in advance if they have the right to increase the price.
Strangling at 2 am in the morning with kids and luggage and no where to go.
The car parking in Sarandë at the port is chaos. It is not allowed to drive in to the port, so I have to park my rental car illegaal before the port terminal, then bag the police if I could park for a couple of minuts, then run to the desk to find a Sicily by car representative (who offer immediate assistance to drop-off the car). It was very stressy!!
8.7I suppose to get small car who use little in gas I and up with suv who used way to much gas
Please have the car the costumer like me ordering not what you have at the moment because I supposed to get small car who used little gas and I got SUV who used to much gas and I spend lot money
3.7Staff were very slow on prossesing paper work and hand the car key over. Car was old, it broke down.
Company had to come and give me another car as the car broke down. They still have me an old car again.
Company charged me for a police fine which I had not got. I got the car at 19:00 and the fine did not have time on it as to when it was given. The fine must of been given on the earlier on the day but there was no time on the fine so they said I got it. More to the fine, the fine was given to a destination which I did not travel to on my trip. I asked the company to look at the car gps to see where it had been but they didn’t and they just charged my credit card. I am still waiting for the dispute. I will never never rent from this company again. Unhelpful, unfriendly, thief’s, taking money out of customers for there fault.
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
January 23, 2024
Destination: Tirana
The service during the pickup was excellent, with the staff member providing outstanding assistance. Regrettably, my car was involved in an accident caused by another party. I promptly acquired both the police and insurance reports, and the insurance company efficiently handled the situation. The car's front bumper, which is a single piece, sustained damage. Typically, there's a 150 EUR fee for such damage. However, upon returning the car, I noticed an additional scratch on the opposite side of the same bumper. The employee on duty, who was different from the initial one, insisted that I pay for this new damage. Despite my attempts to clarify the situation, he was quite discourteous. Following a discussion with his colleague, he eventually decided to waive the damage fee "just this time". In summary, it seemed like an attempt to unjustly charge me an additional 150 EUR, which I found unacceptable.
View moreJune 12, 2023
Destination: Tirana
The staff was good, they were helpful, polite and kind. I would definitely rent with them again.
View moreJune 27, 2022
Destination: Tirana
The car did not exceed my expectations. The Surprise rent a car staff was not helpful at all! They made me pay car insurance twice!!! And in the drop off day they tried to get more money from me accusing me of scratching the car - which was false - and even if it was true it was covered by the insurance!!! Very disappointed! (I had rented from them before - but this time it was a disaster). The rented car it was almost out of gasoline and they didn’t care about it!
View moreMay 16, 2022
Destination: Tirana
El coche tenía la ruedas lisas, estaba extremadamente sucio y con una clara falta de mantenimiento.
View moreApril 20, 2022
Destination: Tirana
I was told i would be getting an Audi A6 or something similar but i got a Ford Mondeo instead. When i enquired as to why. I was told its all you had.
View moreJuly 15, 2021
Destination: Tirana
love you
View moreAugust 25, 2020
Destination: Tirana
Budget was a fair company and help me to resolve any questions.
View moreSeptember 26, 2019
Destination: Tirana
We got upgraded so...
View moreSeptember 6, 2019
Destination: Tirana
Na
View moreSeptember 5, 2019
Destination: Tirana
When we arrive to surprice office, even if we did full insurance, they want to sell us again insurance. And we paid extra 75 euro for 5 days. And they said, if we dont pay they will not rent car to us. It was terrible experience with surprice services.
View moreAugust 30, 2019
Destination: Tirana
Good staff
View moreAugust 21, 2019
Destination: Tirana
We booked 7 seat car but Europcar couldn't provide selected car. They offered 2 small car but we choosed 1 sedan car. It was dissappointed.
View moreAugust 13, 2019
Destination: Tirana
Price agreed 6 months in advance was increased from 375dollar to over 800 dollar, Terrible customer service,they said that was within T@C but couldn’t point where that is on T@C What’s the point of booking a car in advance if they have the right to increase the price. Strangling at 2 am in the morning with kids and luggage and no where to go.
View moreJuly 14, 2019
Destination: Saranda
The car parking in Sarandë at the port is chaos. It is not allowed to drive in to the port, so I have to park my rental car illegaal before the port terminal, then bag the police if I could park for a couple of minuts, then run to the desk to find a Sicily by car representative (who offer immediate assistance to drop-off the car). It was very stressy!!
View moreJune 25, 2019
Destination: Tirana
Good car
View moreJune 15, 2019
Destination: Tirana
Professional staff.
View moreApril 30, 2019
Destination: Tirana
Please have the car the costumer like me ordering not what you have at the moment because I supposed to get small car who used little gas and I got SUV who used to much gas and I spend lot money
View moreMarch 6, 2019
Destination: Tirana
Perfect
View moreFebruary 15, 2019
Destination: Tirana
Company had to come and give me another car as the car broke down. They still have me an old car again. Company charged me for a police fine which I had not got. I got the car at 19:00 and the fine did not have time on it as to when it was given. The fine must of been given on the earlier on the day but there was no time on the fine so they said I got it. More to the fine, the fine was given to a destination which I did not travel to on my trip. I asked the company to look at the car gps to see where it had been but they didn’t and they just charged my credit card. I am still waiting for the dispute. I will never never rent from this company again. Unhelpful, unfriendly, thief’s, taking money out of customers for there fault.
View more