13 Car Rental Brands at Vilnius Airport (VNO)

Reviewed: February 16, 2020

Хотели дать машину похуже, Тойота Корола. Но после моего настойчивого требования выдали авто, которое я бронировал, Тойота СНR.

Reviewed: September 10, 2019

The counter staff let us wait when we first arrived and took no notice of us until they were done with whatever else they were doing. On drop off they were barely communicative with no thank you all for renting from them.

Reviewed: August 1, 2019

The car was excellent. My main issue is with the terms of Green Motion that insisted that I cover the deposit with a credit card, excluding Amex. A debit card was not accepted. It was lucky that my wife has a credit card.

Reviewed: June 6, 2019

I waited for an extremely long time at the counter till the car rental guy contacted EasyRentCars.com support and figured out the situation with mismatched car sizes

Reviewed: May 31, 2019

on returning the car four staff members took 40 minutes discussing between themselves an apparent new scratch mark on one of the doors. Never in this period of time did anyone inform me what was going on until I prompted them that I had a flight to catch. they showed me a picture from their laptop of what the door supposedly looked like without the scratch before I rented the car. Only after I pointed out that the date of the picture taken was after the date I rented the car, and therefore could not have been a picture of the car I rented, did they agree to sign my car off as no damage found. I don't know whether this was a failed scam attempt or a genuine mistake but either way it was terrible customer service.

Reviewed: December 14, 2019

Car was missing a part of front bumper

Reviewed: October 22, 2019

All very good. Thank you.

Reviewed: October 5, 2019

The customer service at pick up in Vilnius has been exceptional! One of the best car rental experiences I’ve had! Super helpful and very presentable!

Reviewed: September 6, 2019

the pick up was a bit stressful as the office moved across the street and it's not comfortable to get the car when you have luggages. otherwise great service, car and the best thing that you dont need to worry about washing the car before drop off.

Reviewed: August 14, 2019

La voiture a fonctionné sans problème. C'est maintenant l'agence Avis-Budget de Vilnius qui tente de nous arnaquer. Nous avons loué la voiture à l’aéroport de Vilnius pour 2 semaines, le 28 juillet 2019, pour la rendre à Tallinn, le 11 août. Nous l'avons ramenée le 11 août à l'aéroport, en parfait état, et le plein fait à la station service, à l'entrée de l'aéroport de Tallinn. Sur le parking, la cabine du réceptionniste était fermée. Nous avons donc dû laisser la voiture sur le parking, et nous rendre au guichet dans l'aéroport : la personne présente au guichet nous a dit que son collègue était parti manger ! Mais elle n'a pas voulu venir faire d'état des lieux avec nous, car elle était seule au guichet. Elle nous a dit que nous pouvions partir, et que tout allait bien !!!! Deux jours après, nous recevons par mail, deux factures de Avis-Budget Vilnius, nous disant que la voiture est accidentée, rayée des 2 côtés, et nous facturant un plein d'essence, soit 2 factures pour un montant de 800 € !!!! Comme par hasard, la caution est de 900 € ! Il est évident que l'affaire ne va pas en rester là !!! Nous sommes TRES MECONTENTS de ce service.

Reviewed: August 13, 2019

Good Car, easy and fast service. Good staff

Reviewed: May 23, 2019

I got damaged car without prior notification. Poor customer service during drop off. Help line didn’t pick up phone when I called them several times.