Dedicated customer serviceThat day in Mallorca airport I had a suitcase in one hand and my kid in the other. I booked the car with QEEQ and went to pick it up in the middle of May. There were many people at the counter and the light felt a bit dim. My kid started to get annoyed and I felt nervous. When it was my turn I gave my debit card to the staff. He looked at it and frowned. He said they only take credit cards and if I did not have one then I must buy their full insurance to get the car. I was confused and told him my card had enough money and I could pay the deposit. He just shook his head and kept saying I needed a credit card or their insurance. My kid asked me why it was so slow and I started to feel really stressed. I did not want to start a fight at the counter. I contacted their customer service and explained what happened. I also sent a screenshot of my account so they could see I had money. The person on the other side checked the details with me and spoke in a calm way. That made me feel a bit better. I could feel they were talking to the rental company for me. I waited in the airport and watched my kid while I checked my phone again and again. The rental company still kept a hard attitude. They said the contract was signed so they would not refund the extra insurance. They also said a debit card could not be used for pre authorization and only for a direct charge so that was why they suggested the extra insurance to avoid a big deposit. I felt really upset because I never said I could not pay a deposit. I was ready to use my card but the counter staff just did not give me any other choice. I told all of this to customer service and they passed my balance screenshot to the rental company and tried to ask for a refund of the one hundred eighty euro extra fee. In the end the rental company still followed the contract and did not return the money and only gave a small discount. The result was not great but I could clearly feel that someone was following my case from the start to the end. They told me every reply from the rental company and tried to calm me down. As a parent traveling with a kid it is easy to break down in this kind of problem. With their dedicated customer service staying with me the whole time I did not feel so alone facing the rental counter.
Price Drop ProtectorMy feeling at the start was very simple. I just wanted to save some money. When you travel with kids everything costs money and if I can save a little it really helps. When I booked the car on QEEQ I saw a service called Price Drop Protector. I asked myself if this thing really works. What if the price never drops. Then I thought again. I do not lose anything so I picked it as an extra safety.
First I just made a normal booking. I set the car for Barcelona from around the middle of June to the start of July. It was around the afternoon of June 12 to about July 6 in the evening. After I finished the booking I moved on to other things. I had school stuff for my kid. I had to pack. I had to check some plans. I really did not have time to watch the price every day. To be honest I did not expect the price to drop a lot. I just felt better because this service was there.
One day I was at home with my child and I suddenly got an email on my phone. My first thought was that there was a problem with the booking. I was scared that they wanted me to pay more. I felt a bit nervous and opened it. Then I saw it was about a price change. My first words in my head were what does this mean. I read it again and again and then I understood they had booked the same car again for me with a lower price and they would give me back the difference.
Then many questions came to my mind. Do I need to cancel the old order myself. Do I need to confirm the car again. Is there some hidden rule. I sat there thinking. I did not do anything before. I only chose Price Drop Protector when I booked. So maybe this is what they mean by auto rebook when the price is lower.
To make sure I checked my booking page. I saw a new order and it was already confirmed. The car group was the same and the dates were the same. Only the price was lower. I felt surprised and also a bit amused. It felt like I earned money for free. Maybe the amount is not very big for some people. For me as a mom with a kid even saving a small amount means I can buy more snacks or give my child a small gift during the trip.
Then I asked myself again. Do I need to contact anyone. Should I call the car company to check. I thought about it for a while. Since all the status looked normal I relaxed. My kid asked me why I was smiling at my phone. I told him that mom just saved some money. He did not really understand bookings and price difference but he heard the words save money and he smiled too.
The special thing for me is that I did not have to hunt for coupons or refresh the page every day or watch graphs. I did nothing after the first booking. They watched the price for me in the background. I only needed to make one choice at the start. Later they did the rest. I also had a funny thought. What if the price drops again. Will they book it again for me. I even started to hope the price could move down one more time.
In the next days I sometimes opened my booking to check. Everything was fine. The car group was still the same. The time was still about June 12 in the afternoon to July 6 in the evening. There were no strange changes. I felt calm because I knew if the price changed I would not be the one who paid more than others.
This whole thing felt like someone was watching the price behind me. I did not need to spend extra time and I did not need to worry if I booked too early or too late. As a parent I already have many things in my head every day. It is nice when I can worry less about money stuff. When I saw that the final amount was a bit lower than my first booking my feeling was that someone really thought about my side.
For me the best memory from this booking is not the car. It is this small part of money that I saved because of Price Drop Protector. It made me feel more sure about my choice and more willing to use this kind of service again in the future.
One-Dollar FreezeWhen I made this booking, I was a bit nervous. My main worry was the credit card limit. I travel with my kid and the costs are high. I did not want a big charge on my card all at once. I booked the car through QEEQ and saw this One-Dollar Freeze option. It looked very nice but I was not sure if it was really that simple. I was sitting on the sofa in our living room. My kid was next to me asking me to play. I was trying to calm him and at the same time I was doing the math in my head. I counted all the costs before and after the trip and I wanted every dollar to be used in a smart way. I thought the car booking would take a big payment in advance. I felt my card would get very tight. Then I saw that I only needed to pay 1 dollar first to lock the booking and the rest would be charged before the rental started. I read the note a few times because I was afraid I misunderstood it. In the end I decided to try it and I clicked confirm. At that moment I felt lighter. I knew my card would not be charged a big amount right away. This was a few weeks before the trip. That night after my kid went to sleep I opened the order again. I saw only the 1 dollar hold on my card. I felt a bit proud of myself and thought I made a smart choice this time. In the next days life was normal and I kept preparing the trip. My card stayed mostly free for flights, hotel and daily costs. I did not feel any extra pressure from the car cost. Sometimes I remembered it and I told myself that the rest of the money would be charged before the start date and I did not need to do anything more. A few days before pickup I checked my statement. I saw the rest of the payment taken as planned. There was no extra fee and no strange charge. I felt this way of payment was very friendly for a parent like me. The whole booking process felt like a slow release of my worry. Step by step I checked and then I relaxed more. When I think back I remember that moment when I froze the car booking with just 1 dollar. It felt easy and my credit card did not feel under big pressure. For me this part was very important.
One-Dollar FreezeWhat is the scariest thing when you rent a car with kids. I kept asking myself this while pulling our bags in Barcelona airport. It was the morning of May 23. We walked out from Terminal 2 and went to the Keddy by Europcar counter to pick up a Fiat 500. It was a small white car. Sunlight was on the roof. My kid was running around the car, very excited. I felt pretty relaxed inside because the big part of the payment was already taken a few days before.
I made the booking on my phone at home when I was still packing. I saw on QEEQ that there was something called One-Dollar Freeze. It said I only needed to pay 1 dollar first to lock the car. I did not fully trust it at first. I was afraid they might charge extra later. But our budget for this family trip was really tight. We had already paid for flights and hotels. So I decided to try it. After I paid that 1 dollar, my credit card felt almost no pressure. I even did some small math in my head. I liked that I did not have to block a big amount on my card at once.
Closer to our travel date, I checked my card bill. I saw the rest of the money was charged. The amount was the same as the price I saw when I booked. There were no strange extra fees. I felt a bit surprised in a good way. For a parent like me, this payment style is very friendly. It is easier to plan our costs and I do not worry that my card limit is used up too fast.
When we finally arrived in Spain and went to pick up the car on May 23 morning, I was still thinking that without this pay 1 dollar first option, I might have delayed the booking. I might have waited until the last minute because of money stress and fear of price changes. Then maybe it would not be so easy to get a car in Barcelona like this. When my kid sat in the car and clicked the seat belt, I felt lucky that I chose that option. The whole booking felt light for me and there was no interest pressure. This part stayed in my mind. Traveling with kids, I want both money and plans to stay under control, not to get scared by a big payment at the start. Using this way to book a car made me feel they really think about normal families like us.
Price Drop ProtectorLet me complain first. When I booked my car, I was a bit worried I booked too early. I kept thinking if the price drops later then I lose money. This time I used QEEQ and I really met a price drop. It felt kind of strange but also pretty cool.
One night I was at home on my phone. I planned a short trip to Madrid in early July. I saw a car from OK Mobility. It was a Peugeot 2008 with automatic gear and 4 doors and 5 seats. It looked just right for me. I thought about it for a short time and then I clicked book. I planned to pick up the car on July second in the afternoon and return it on July seventh in the afternoon. The time fit my plan.
Right after I booked, I was laughing at myself in my head. I said to myself this might be another quick buy. If the price goes down later what can I do. Then I remembered that my order had a service called Price Drop Protector. It said when the price goes down they will rebook for me and give me the price difference back. At that moment I did not fully trust it. It sounded a bit like a slogan.
A few days later I was on the metro. The signal was not very good. Suddenly I saw an email on my phone. I first thought it was just a normal confirmation email. I opened it and saw that it said my rental price had changed and that my new order was already set by them and it was cheaper than before. I stared at my screen for two seconds. I thought maybe I read it wrong.
When I got home I checked the price again on my laptop. It was really a few dollars less than my first booking. The money was not a big number but it felt like finding a bill in an old jacket pocket. It was like free money. The best part was I did nothing. I did not refresh any price page and I did not contact customer service. They handled everything in the background for me.
I checked my order details one more time. The car was still the same group from OK Mobility. It was still a Peugeot 2008 automatic. The time was the same too. Pick up on July second afternoon in Madrid and return on July seventh afternoon. Only the price was lower than the moment I booked it the first time. I suddenly felt that choosing this service was a smart move.
On the way I thought about this. If I did not have this service I might never know the price went down later. Even if I found out I might be too lazy to cancel and book again because that sounds like a lot of trouble. Now it was easy. The system watched the price for me. I just waited and then I saved some money.
I am still kind of like a student inside and my budget is always tight. Saving a little bit is still nice. With Price Drop Protector I felt someone stood behind me and watched the price for me. When it went down they helped me rebook and save the difference. I just needed to show up in Madrid on time and pick up the car.
The money I saved this time was not huge but it made me feel pretty good. It showed that the service description was real and not just some text. Next time I rent a car I will probably turn on this service again. I do not need to do extra work and maybe the price drops again and I can save one more time.
This Madrid rental was booked through QEEQ and I honestly felt a bit taken care of.
One-Dollar FreezeWho would say no if you can book a car with just one dollar? I was traveling from another city in Spain and I wanted a car in Madrid for one day. Around the night of May twenty third I already had my plan in mind so I went online to check cars. I chose a Mystery Car from Alamo with manual gear two doors and five seats. I was a bit curious about the model but what really caught my eye was the One-Dollar Freeze from QEEQ.
My credit card limit was not very high and I did not want to pay a big amount at once. I saw this service said I only needed to pay 1 dollar first to lock the car. The rest of the money would be charged automatically before the rental started and there was no interest. I checked my billing cycle and I felt this made the pressure on my card much lower so I clicked to confirm. The payment notice showed only 1 dollar and I felt relaxed right away. It was like I just saved my spot.
In the next few days I did not worry about the payment at all. I just worked on my plan for Madrid. Around May twenty fifth in the morning when it was almost time to pick up the car I checked my card bill. I saw the rest of the rental fee was already charged and all the numbers were correct. There was no extra fee and no extra interest. For an overseas traveler like me this kind of way to pay feels really helpful because I can keep my money more flexible when I plan my trip.
