At first, I was really upset. After returning the car, I noticed an extra charge of 2062.46 CNY on my bill. I was sure I didn’t add any extra services, but I couldn’t find any details explaining the fee. It felt so frustrating. I contacted their customer service right away, not expecting much because I thought it would be complicated. To my surprise, they quickly began looking into the issue. They carefully checked all the bills and records and even reached out to the car rental company to confirm the source of the charge. Throughout the process, they kept me updated, which made me feel like my issue was being taken seriously. Later, they informed me that the charge had been refunded. I felt so relieved. Although it took some time to resolve, their attitude and efficiency left me very satisfied.
When I rented a car in New Zealand, I noticed an unexpected charge of about 45.53 NZD. I felt confused because I had purchased full insurance and returned the car with a full tank. I immediately contacted their customer service to explain my concern. The representative was very patient and quickly started investigating the issue.
Later, they informed me that the charge was for the Road User Charge, a tax applied to diesel vehicles in the region. Honestly, I had no idea about this before. At first, I didn’t quite understand, but the customer service explained everything clearly and even provided the invoice from the rental company as proof.
What surprised me even more was that they found an error in the mileage data from the rental company and managed to get me a partial refund. In the end, I was only charged 4.94 USD. The entire process made me feel well taken care of, and I was impressed by how professional and efficient the customer service was.
Everything went smoothly after I picked up my car in Bordeaux, France, until a few days after returning it, I received a notification of an unexpected charge. It was £248.16, including damage fees and so-called late return fees. I clearly remembered taking photos when returning the car, and I even had my boarding pass to prove I left on time. So, I contacted their customer service for help.
The customer service team responded quickly. After hearing my explanation, they assured me they would follow up on the matter. A few days later, they got back to me with the car rental company's response, which included damage photos and a claim that the charges were justified. I was upset because I knew those damages were already there when I picked up the car. I even remembered the contract had marked those pre-existing damages.
I sent the photos I had taken during pickup to the customer service team, but they said the photos were not clear enough to prove the damages were old. Still, they didn’t leave me feeling helpless. Instead, they suggested I try disputing the damage fees. If that failed, they would assist me with an insurance claim.
Over the next few days, the customer service team kept me updated on the progress. They submitted my contract and photos to the rental company, emphasizing the pre-existing damage records. Although the rental company eventually rejected the dispute, the customer service team advised me to file an insurance claim immediately and guided me through the process in detail.
Throughout this experience, I felt their patience and professionalism. Whether it was explaining the complicated process or helping me complete the claim documents, they were very thorough. In the end, I successfully received £229.36 as compensation for the damage fees, and the late return fee was refunded promptly.
Although the process had its ups and downs, their support made everything much easier for me.
I still remember that day in Rome when I went to pick up my rental car. The sunlight streamed through the car rental counter's windows, but my mood was ruined because of a broken car window and stolen items. The car rental company told me that since the items were left in the trunk and visible from outside, their insurance wouldn’t cover the situation. They charged me $745.80 for the window repair and $215.10 as a deposit. I felt helpless but decided to contact their customer service for help.
Over the next few days, their customer service team worked tirelessly to communicate with the car rental company on my behalf. They patiently listened to my story, reviewed the photos and proof I provided, and even helped compile a written statement from my travel companion. Although the car rental company initially insisted on their policy, the team didn’t give up and kept following up and appealing.
In the end, the car rental company agreed to refund the damage charges. Although the refund process was a bit complicated due to my earlier charge dispute, their customer service stayed on top of it until the issue was resolved. I truly appreciated their patience and professionalism, which made me feel genuinely cared for in a foreign country.
When I found out I was charged extra after returning the car, I felt very confused and upset. Our family had just finished a tiring trip, rushing between Los Angeles and San Luis Obispo with the kids, and we were already exhausted. Seeing an extra 364.92 charge on the bill made me very uneasy. I immediately contacted their customer service. Even though I only speak Spanish, they were very patient, understood my issue, and quickly started working on it. Later, I learned that the rental location had mistakenly charged me again for CDW, which was already included in my booking. The customer service team kept following up until the rental company refunded the extra charge. Their efficiency and attention to detail gave me peace of mind. Although the process had some bumps, the issue was resolved perfectly in the end.
“Why is there an extra charge? The contract clearly shows zero fees!” Two days after returning the car, I noticed an unexpected charge of 3041.96 CNY on my credit card. I immediately contacted their customer service. They responded quickly and explained that it might be due to returning the car 40 minutes early, which caused a change in the rental rate structure. I felt a bit frustrated at that moment—how could returning early double the fee?
The customer service agent was very patient. They helped me step by step to verify the contract and rental records, and assured me they would file a case with the car rental company. Over the next few days, they kept updating me about the progress. They discovered that the rental company’s system showed I had upgraded the car model, but I was sure I never requested an upgrade. Hearing this made me a bit worried—what if this issue couldn’t be resolved?
A few days later, the agent informed me that the rental company had already refunded the charge but hadn’t notified them. I checked my credit card statement again, and yes, the amount was already returned. I felt relieved and very grateful for their help. Although the process was a bit complicated, they kept following up, making me feel well taken care of.
