Below is a list of documents required to proceed with your claim. Please prepare and submit the relevant documents through email to
support@qeeq.com and make sure the attached documents to be clear scanned copy or photograph. In certain circumstances, more information may be required to substantiate the claim and our customer representative will contact you for more details.
For all types of claims, please provide:
(i)
Statement of the loss/accident particulars
- Providing information including location, date and time of loss/accident, type of loss/accident, description of details and amount claimed.
(ii)
A copy of Insured Person’s identification card/passport and driving licence from country of residence.
(iii)
A copy of the Rental Agreement
- Provided by the rental company at pick-up or drop-off, whilst the driver name should be same as the Insured Person.
For claim application of Section1 - Personal Accident, please provide:
(i)
Medical Certificate/Medical Report
(ii)
Death Certificate (for death claim)
(iii)
A Qualified and Licensed/Registered Medical Practitioner's Certificate confirming the Insured Person is totally and permanently disabled after occurring the accident during the Insured Journey
(iv)
Boarding passes, air-tickets etc. that confirm the departure and return dates
For all claim application of Section 2 – Rental Vehicle Excess, please provide:
(i)
A copy of the Comprehensive Motor Insurance Policy covering the damaged vehicle;
(ii)
For claims of Rental Vehicle Excess, please also provide:
- Incident Report from the Car Hire Company with repairing list
- Original Police Report
- Original Payment Receipt for the Loss/Damage Charges/Rental Vehicle’s Policy Excess;
(iii)
For claims of Loss of Leased Items or Travel Documents, please also provide:
- Incident Report from the Car Hire Company with leased items list
- Original Police Report
- Original Replacement Receipt(s) for the Lost Travel Documents
- Original Replacement Receipt for the Lost Leased Items;
(iv)
For claims of Loss of Rental Expenses due to Loss of Travel Documents, please also provide:
- Original Police Report
- Confirmation from the Car Hire Company certifying the amount of refund for prepaid expenses
- Original Payment Receipt for the Rental Vehicle;
(v)
For claims of Parking and Replacement Fees due to Traffic Accident, please also provide:
- Incident Report from the Car Hire Company with repairing list
- Original Police Report
- Original Payment Receipt for the charges of damage
(ⅵ)
For claims of Overdue Pickup Charges due to Flight Delay or Cancellation, please also provide:
- Confirmation from the Airline/Carrier certifying the number of hour of delay & the reason of delay/cancellation
- Original Payment Receipt for the Rental Vehicle
- Confirmation from the Car Hire Company certifying the amount of refund for prepaid expenses;
(ⅶ)
For claims of Clean Up Fee or Charges due to Misfuelling, please also provide:
- Incident Report from the Car Hire Company
- Original Payment Receipt for the charges
