SURPRICE-RENT-A-CAR is a reputed car rental brand attracting a wide range of clientele who look for a car rental with high-quality vehicles and a rewarding rental experience. Search on QEEQ for a SURPRICE-RENT-A-CAR rental, simplifying the process while maintaining the standards SURPRICE-RENT-A-CAR is known for. With a large fleet of vehicles under their care, you can expect to find a wide variety of vehicles of different classes from SURPRICE-RENT-A-CAR, all ready to meet your rental needs. Packages and prices are clearly listed out for your easy comparison to fit whatever budget you may have.With our platform we provide you with the ability to easily compare and select the perfect vehicle and deal you are looking for as we know car rentals do get confusing at times. Together with such a trusted partner SURPRICE-RENT-A-CAR, QEEQ promises to provide you lowest rental rates and superior rental experience with the best price guarantee policy and 24/7 online customer service.
/10
Vehicle condition
7.6Vehicle cleanliness
7.7Spaciousness
8.4Counter staff
6.8Pick-up location
7.0Drop-off location
8.2Pick-up time
Drop-off time
7.7
Great car hire, tainted by wait time to collect.
I really do not understand why collecting a rental car takes so long, if I find a provider that can greatly reduce the wait time then they will be my company of choice
Pisa
Reviewed: April 21, 2024
4.3
AVOID SURPRISE BY AVOIDING SURPRISE CARS!
Horrible company Please miss it The guy who was meant to meet us at the exit never showed up . Called multiple times to number provided no answers either. Finally had to request some other travel company to locate the guy who was roaming around in parking lot with a visiting card size . However he picked us up then went to the office for paper which was not a issue but at this point he says that we have to pay 45 euros extra if dropping car at 6.30 am and another 10 Euros to clean the car at the end. This amount not mentioned until the car pick up. I rather pick up car directly at airport and drop off at airport rather than this scam which says so but not in real sense.
Marrakech
Reviewed: April 13, 2024
8
Very good
We did not receive the car that we requested. It was a level down.. Toyota Yaris instead of an Audi A3
Bologna
Reviewed: April 4, 2024
9
3 agreeable weeks in Lisbon
All good Thanks
Lisbon
Reviewed: March 26, 2024
6.3
Not impressed as stated above and would like a refund.
The whole experience was very disappointing to say the least. We have used QEEQ several times with a good experience and also have 3 upcoming bookings. The level of service we received on this occasion was a joke, very unprofessional staff at Surprice who made us feel like we were being blackmailed. We arrived and unfortunately I had forgotten my drivers license (my mistake). I did have my international licence but they wouldn’t accept this or a photo of the one they needed. We then had to change the booking into my husbands name and then pay for additional insurance on top otherwise have a £15000 excess!! I told them we had already paid extra for a zero excess policy but they said that was now invalid. We then had to pay extra making a $400 booking into an $800 booking (approximate numbers). On top of that they provided us with a car with front end damage. Also original booking was full to full and car had 2/3rds of a tank. NOT IMPRESSED AT ALL.
London
Reviewed: March 2, 2024
7.7
Good
It was a good experience, I didn't expected the service to be this good. The reviews were not promising but the price was too good to pass. They did offered me a great service, the car was what I wanted and it ran perfectly.
Miami
Reviewed: January 19, 2024
10
Another excellent QEEQ experience
The car was virtually new and in perfect condition. The staff at the rental office were excellent at both collection and drop off
Belgrade
Reviewed: January 18, 2024
6
Average
Cars are not well looked after. The first car they gave me had a flat tire and they didn't even believe me when i reported it. They have a policy that customer should return the car clean inside out and if not there is a 20€ charge.
Milan
Reviewed: January 9, 2024
10
great experience
very good service, car, price, location, friendliness!
Lisbon
Reviewed: January 7, 2024
8.3
a good price but limited help/communication
You did not provide enough details about the shuttle from the airport. As a result I had to get a taxi (30 Euro) and on top of that I've lost my jacket in the taxi. I understand the loss is my own responsibility but it took me a while to find a way to the vehicle and I was really tired after the flight. On the way back I already knew the exact location and I knew that a free shuttle bus was circulating between the airport and the vehicle drop off. This information was crucial to the booking.
Turin
Reviewed: December 27, 2023
7
All good except the selling insurance part.
That wanted to sell their insurance too much. Even though I said that I already have a full cover from Qeeq, they've been saying that it won't cover anything so I have to get theirs.
Venice
Reviewed: December 27, 2023
4.7
Barato pero mal servicio
El coche estaba sucio (papeles) y se me cobró la limpieza despuesd de devolverlo
Milan
Reviewed: December 12, 2023
2
It was a nightmare. Pls check and give me a FULL REFUND. I have proof of conversations to supplyer
It was a nightmare to get such an old damaged car. The car was soo old. It did not have any pick up. We went to mountain area and the car stopped working. We had got stranded for 12 hours with kids in car. When I informed the supplier. They took Over 14 hours to send me any help. As it was snowfall. We had life torture and spent over 600 euro to stay night and tech to any point of help. I NEED A FULL REFUND AND COMPENSATION. ELSE I WILL HAVE YO FILE AN OFFICIAL SUIT FOR CHEATING AND GIVING ME UNSAFE CAR TO DRIVE WITHOUT ANY CHECKS.
Tbilisi
Reviewed: December 7, 2023
10
Awesome
Excellent service by Ali at checkout
London
Reviewed: December 3, 2023
4.7
Scary driving experience with a car this unsafe
The car I had was absolutely terrible, it had 275k kilometres on it and was in a very poor condition. The brakes were extremely poor and the lights were a safety hazard. Things kept falling off in the car and I got the check engine light twice where the car would lose power. The car was a safety hazard and I would never book through this company again. Very rude staff who was inspecting the car upon handover, the person I was dealing with mainly was fine, but the person inspecting the car didn't have the decency to speak. I was looking forward to driving a safe Mercedes and what I got instead was an old beaten up dented vehicle which kept me stressed throughout the entire trip about when a new error might come up. Don't always go for a lesser known company just because it's cheaper.
Kutaisi
Reviewed: November 1, 2023
10
Excellent
I have still not received my deposit back from my vehicle hire
Naples
Reviewed: September 6, 2023
10
Very happy and look forward to booking again
Great experience
Lisbon
Reviewed: August 30, 2023
9.3
Excellent
Very good service throughout the process. Only negative was there is no pickup from Heathrow terminal 4 which meant we needed to get the train to terminal 3
London
Reviewed: August 25, 2023
9.7
Excellent service from the app operator and the hire rental firm
When I picked up the vehicle I was surprised they had given me the car I wanted. Other operators have me a like for like. The service was brilliant and the professionalism of the people there was very high. I would definitely hire from this company again 100/100
Toronto
Reviewed: August 21, 2023
7.7
Promising start, leading to disappointment.
Was really disappointed in the car we were given. I paid for a Ford Fiesta, which would have been big enough for our luggage, and got a Lancia Ypsilon.
Pisa
Reviewed: August 21, 2023
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