Não disponibilizou o carro reservado, que era uma Van Ford E350, mas passaram uma menos espaçosa, Chevrolet.

The Lady wasn't very helpful about Refill Options explanation etc.

Me están cobrando más de lo que me indicaron

As this was a special holiday for the two of us we ordered a luxury vehicle. We were given a grand Cherokee with lots of scratches and dents. When we asked if this was meant to be in the luxury class. They just said “we haven’t got any luxury this is all there is!” Would NOT recommend Dollar to others, staff not very helpful.

More than 2 years old, and run almost 80k miles says it all. Low tire-pressure and required oil change during the time are also below expectations. The people at the counter and pick-up were great. Fast working. The person at the drop of was in a terrible mood.

Everything was good except the cars smell like firmer renter was smoking inside the car. I had to drive on with windows open for 15mn. Overall, everything was perfect

Very, very long lines to the desk ... waited more than one hour. It was Sunday in the middle of the day. But every other office had long lines too.

Would have give 5 stars but back break light wasn’t working.

The booking was for a Mazda 3 "or similar." The car we got was not in the same class at all as a Mazda 3, though technically, I guess it was.

El coche y el servicio superaron mis expectativas

2 of our party of 8 arrived 2 hrs earlier. Even though the car was not in their exact name, the gentleman at Dollar was astute enough to ask the right questions so that the car could be picked up earlier by my son to get all 8 of us en route to our destination.

Unfortunately the Car was defective after one day and I had to miss out on the convertible driving experience I was hoping for, as I could not get another convertible in exchange.

Car smelled terrible

The car was great. We were missing a remote control though so the key would set off the alarm when we opened it. Pick up was very simple.

Worst customer experience ever. Never seen such thing. We waited for 2 hours and finally did not get the car we booked 3 months in advance. Employees just do not care about customers. Will never book with Dollar again.

La récupération du véhicule n'a pas été des plus agréables; outre un accueil un peu limite à l'accueil, que dire de la réception de la voiture. L'employée peu en clin à faire son taf, nous a montré les véhicules, de loin, nous disant de faire notre choix. Aucune explication (gps, boîte auto, etc.) !! Avons eu un souci avec notre sun pass perso durant cette location (l'avons enregistré et activé mais pas relié à la plaque du véhicule donc souci pour le paiement. Ne voulant pas payer d'amende excessive, avons voulu en échangé avec Dollars mais impossible d'exposer clairement la situation. Espérons qu'ils seront indulgents et que nous ne serons pas facturés des amendes par Dollars ( 9.90$/passage alors que Sun pass doit faire le point dans les 15 jours !!). Sun pass nous dit de faire le nécessaire auprès du loueur et à la restitution de la voiture (pourtant une employée modèle, très disponible), on nous dit de faire le nécessaire auprès de Sun pass !! situation de fou....voilà la situation actuelle. Globalement, location correcte hormis le personnel à la prise du véhicule (elle devrait changer de métier si marcher 50 m est vraiment trop difficile et on ne parle pas de l'amabilité !!) et la gestion de notre souci de transpondeur.

Upon pickup the counter staff member was pretty rude and unhelpful. The guy who releases the car downstairs was extremely rude in front of my family. Dollar didn’t explain about the SunPass for Florida (you pretty much can’t drive anywhere in Miami without a toll road) so I now have $90 admin to pay to them plus a toll bill which is higher than having the SunPass as it has been billed by plate. The car had numerous scratches and I had to clean out the back of the car including the rear armrest console after picking the car up.

Im still waiting to get a REFUND They CHARGED ME $185 DOLLARS IN FEES, TOLLS AND GASOLINE A COMPLETE STEAL HORRIBLE FRAUD

We received difference car.

Excellent customer service