FIREFLY CAR RENTAL REVIEWS

It would have been nice to know that Firefly was located at the Hertz counter as wasted time looking for office. Also was assured when booking car that a walker could fit in car. Did but with much difficulty

I got from the UK to Italy in the same time it took to collect the car. 2 hours for collection is unacceptable. Also I booked a full size car and got a Nissan Juke which I do not class as a full size vehicle. Could not be bothered to raise given it took 2 hours to get in the first place.

Great, spacious car!

The postcode from Hertz bolton where i pick up the car from Manchester road on maps is not very accurate and it makes harder to find the location, a bigger banner on the main road will solve this!

Staff at airport were very pleasant and efficient. There's a 5 minute walk from the terminal building to collect the car. Once given the keys I was on my way. Smooth, quick efficient process from start to finish.

Price Drop Protector I have used EVERY booking, but it's never kicked in. So it makes me wonder if it really works (or is it just that I've been lucky and always booked at the lowest price?).

The car is excellent!

Use the same offices as Hertz and have the same friendly staff and high standards

Great platform; Price Drop Protector is good. Just wish you were the cheapest for Christmas.

Very accurate! Best experience with rental cars so far!

friendly and helpful counter staff.

Prompt reply from Support. Price drop protector is working. I have save RM190 from the rebook. i also got the refund of extra charges. Thanks!

Was very busy at the counter so we had to wait for a bit. Nothing special. As always they tried to sell upgrades for insurance and car models, also nothing special. No problems at all with the check in procedure.

Got an even better deal because of the Price Deal Applicator. It works for you when you are busy doing other stuff. Best feature ever!

The car hire company refused to charge the quoted amount but instead charged me 20% more. Firefly helpline was not useful. After 60 minutes they eventually told me to pay the higher amount and said they would refund me later after launching a complaint. Complaint launched and still waiting for the refund.

All was as expected. We got a nice clean car and there were no complications with vehicle pickup / dropoff. Firefly was OK.

easy and fast

good to use and always the cheapest deals

The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.

Counter stuff very helpful , good car, clean

easy to use online booking platform , price drop protector very good, easy to book, easy to cancel

I was upgraded

Muy amables durante la atención tanto de recojo como de entrega.

Excelente plataforma!

Guichets ferme aux heures d’ouverture!!!

Très bien quand j’en ai eu besoin

RAS avec le service sur place à PARIS Orly.

Facilité de réservation, prix clair et sans mauvaises surprises. RAS.

Having arrived after midnight. Address given and phone number were closed down. Took Uber to go to other terminal. Only to find out that Hertz managed Firefly. This would have been nice to know as there was a lot of mucking around. Plus had to get email with lower price as Hertz we’re going to charge more. Other than that great.