I like the convenience of the branch office that's right next to Perth International Airport. The staff is very friendly and helpful too. The drop-off of the car key is easy too. No need to go through the office & counter. The car is good.
About QEEQ:10.0/10
Always love the competitive price and the good quality of the car rental firms under them.
Was an ok experience, big let down with the refuelling of the vechile on return. Got charged $35+ for 30km worth of fuel or 6Ltrs worth or 5Lt per 5km.....
When i questioned it i offered minimal answers and justbtold yep
We were very happy with the ease of car hire We were there for my father’s funeral so didn’t need any complications Staff were great and the car was excellent.
Car exceeded my expectations. Just had a slight wait as they were turning around the car for me. Otherwise was a very smooth process in car collection and return.
The time spent on picking up the car was longer than expected. We waited for almost an hour to get our car.
About QEEQ:10.0/10
Didn't quite understand how the third party insurance from AXA work. Was surprised when I was told that I had to pay the excess of up to $6000 upfront if any accident occurred during my trip. I thought the claim process should be between AXA and Budget and should not involve the user
Not happy about the hidden costs for insurance for windscreen and headlight glass.
Then told that excess of $ 5000 if the car was involved in an accident.
The Vehicle is very unsafe to drive.
Wanted a Carolla and got a Chery as an upgrade.
The lane detection not very accurate and the auto correct to aggressive, causing me to have hold the steering more intensively, hands sore after driving.
the speed notification shown on mthe dashboard, inaccurate to whats on the road. Sometimes showing 80 or even 50 on a 100 km zones. At times GPS on phone would warn of speed limit on the road and the indication on the dash would be different.
Will not drive this type of vehicle again.
About QEEQ:8.0/10
Booking platform is okay and everything webt well that side.
It's been ten days and I still haven't gotten my deposit refund.
And The drop off point is difficult to find. We do not know where is the office. The office in The airport is closed when 6 pm.
The car did not exceed my expectations. It was old and seemed to struggle on the freeway over 80km/h. Not the car I thought I had booked. The staff however, were lovely. Very friendly and professional!
The woman at the check out counter was extremely nice and helpful. She provided valuable information and directions. The car did not have floor mats and the bottom carpet had a hole worn through. The return area at the Perth airport was very confusing and I saw several cars/drivers circling the airport. I also had to circle twice as the signage was poor.
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