Staff were inflexible about early pick-up (even though cars were available) and tried to up-sell a more expensive package in order to have the car 1 hour earlier. We waited the hour, then completed pickup with a friendly and helpful staff member. Numerous add-ons, such as obligatory transponder for the toll highways, were unexpected - but the total amount was not excessive.
Be aware of the charges! For this booking they charged me a lot of extras ( including out of hours at 11pm) that costed me more then my rental booking.
Gold car is hands down the worst crooked car company you can use. They don’t care about the customers whatsoever. All they want is to screw your over for extra money.
When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.
Horrible experience with counter staff at Lisbon Airport. Unfriendly, lazy, failed to provide information about the drop-off process, tried to manipulate me to buy extra insurance. Extremely unprofessional and would not use them again.
“Enjoyed holiday, no damage to car. Stressful start on initial pick up.”
About GOLDCAR:7.7/10
Goldcar informed me insurance excess was fixed at €1600 and this could apply even for the smallest of damage. They almost insisted that I take extra insurance for €300+ addition.
Hugely disappointing, especially as the car we got had many many scratches and issues that I had to take 12 photos on pick up.
About QEEQ:7.0/10
Excess circumstances Should be made more clear at time of offer and booking.
“Have rented cars for years and will be using QEEQ regularly from now on. First class.”
About GOLDCAR:10.0/10
The car and service were excellent. The wait time at the airport was longer than I would like but drop off incredibly smooth. Highly recommended overall.
About QEEQ:10.0/10
A great platform - can access top value cars really easily.
La voiture a ete fournie sans le plein d‘essence, je dirais aux 2/3. A l‘acceuil ils m‘ont indiqué qu‘il n‘était pas nécessaire de la restituer avec le plein (contrat de type Flex fuel SDR) et au retour j‘ai une facture de 35€ à payer pour le plein d‘essence. D‘autre part j‘ai un supplément de 24.39€ pour un véhicule diesel alors que je n‘ai rien demandé.
“The car itself didn't get desired expectations relatively that was in the order.”
About GOLDCAR:8.0/10
In my order appears Alfa Romeo Stelvio (or similar) and this means SUV type car.
The claim of goldcar was they don’t recognize this order like SUV and in their company it counts like F group so we received Fiat Tipo SW with no option to change so this is not SUV and of course not similar to Alfa Romeo Stelvio class.
“Terrible. Pre pay for insurance and at pick up they tell you it isn’t valid and end up charging more”
About GOLDCAR:5.0/10
Terrible service pre pay for insurance they charge me again for something i did not ask saying that ins i pre pay doesn’t count for them. Rip off! Never again .Do Not Recommend at all.
The guy on the counter without my approval has added their insurance that cost 90 Euro and told me that this money deposited for gasoline and tall payer. Also, he has hidden the contract behind the check-in document so I realized what happened only after I've returned home and money that was charged wasn't returned.
Moreover, they provided a contract on Portugal so you where I tried to understand this contract and resolve the problem with the Goldcar I've realized in case I wanted to read it on the counter I wouldn't understand it. This is addition way how they increase the probability to "sell" you more extras without you confirmation
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
T.Wilson
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