The car itself didn't get desired expectations relatively that was in the order.

As expected

You are very good in your job and almost everyone you have the best prices

When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.

Staff were inflexible about early pick-up (even though cars were available) and tried to up-sell a more expensive package in order to have the car 1 hour earlier. We waited the hour, then completed pickup with a friendly and helpful staff member. Numerous add-ons, such as obligatory transponder for the toll highways, were unexpected - but the total amount was not excessive.

Easy!

La voiture a ete fournie sans le plein d‘essence, je dirais aux 2/3. A l‘acceuil ils m‘ont indiqué qu‘il n‘était pas nécessaire de la restituer avec le plein (contrat de type Flex fuel SDR) et au retour j‘ai une facture de 35€ à payer pour le plein d‘essence. D‘autre part j‘ai un supplément de 24.39€ pour un véhicule diesel alors que je n‘ai rien demandé.

Horrible experience with counter staff at Lisbon Airport. Unfriendly, lazy, failed to provide information about the drop-off process, tried to manipulate me to buy extra insurance. Extremely unprofessional and would not use them again.