“Yes Rental was cheap - you get what you pay for.”
About Yes Rentals:4.0/10
This seems like a part time operation. There were poor directions on where to be picked up at the airport. Then we were driven to an office park where the paperwork was filled in by hand. Turns out the pick up car was our rental car. Windows were very dirty. Otherwise car performed well. Drop off information was incomplete and we dropped off car an airport parking lot.
Pretty amateur operation, we got picked up from the airport on the kids school run!! The premises of YES were a bit dodgy, we wondered what we had got ourselves into. The staff were very friendly, it was quite over the top vehicle checking for such an old rental vehicle! unfortunately we will not be using this service again.
About QEEQ:10.0/10
Very easy (excuse the pun). Simple to book, quick reply and great pricing
They are undermanned. There is only one person in the whole of Queenstown who works for the car company. The person who will pick up the customer is the same person who will process the car rental. They only have one 5 seater minivan to pickup and dropoff customers. For me and my wife who rented 2 cars, we needed to leave some of our companions in the airport to get the cars first from their location 7 minutes away from the airport. During the drop-off we needed to drop-off our companions first in the airport and then brought the cars. When we dropped the car, there was someone ahead of us so he needed to bring that first group to airport first and come back for us. The only good part was the Chinese guy who is the only one doing everything was very apologetic.
It would have been much easier if I got the email 3 weeks before about pick up & drop off as I was overseas staying where there was no email or printer.
“excellent customer service, affordable but time consuming”
About Yes Rentals:8.7/10
The pick up location was not clear in the instruction email. A picture of the location or map of how to get there would be perfect as Auckland is a small airport it had two pick up zones for taxi vans and regular pick up.
The customer service rep didn't speak fluent english but luckily for us we spoke Chinese, so we got a long just fine.
Yes Rentals is located approx. 10 min drive from the airport. It is time consuming if you're in a tight schedule, 10-15 mins pick up time, 5-10 min admin work, then dropping the vehicle off and travelling back to the airport again.
However, if you're not a hurry and you're looking for cheap rental prices then I highly recommend Yes Rentals.
“not happy with bond was charged, hasn't refund as yet, and pick up was bit confused.”
About Yes Rentals:8.3/10
received for what i booked, happy. the first calls for pick up, those two phone numbers weren't working, thought the rental company not exist and got stranded at the airport. looked through the whole voucher and found 0800 number, but was Park&Fly answered. then tried call one of the numbers again, eventually someone answered. spent a bit time just for pick up, at drop off was quick. counter staff was helpful, but she charged $300 bond not freeze (on provided credit card), even i purchased extra cover ($0 excess) through YES rental, not very happy about that, they still keep the bond for two weeks after i have returned the rental car. this kind of procedure should be changed. have been hiring with many other rental companies they didn't do any bond, as i don't like the 'bond' idea so always get the $0 excess option.
The car condition was very poor. The reverse camera didn't work properly. Gear wasn't very smooth. Although car was clean inside it had bad smell. Havent refund my deposit yet.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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