SURPRICE RENT A CAR CAR RENTAL REVIEWS IN PORTUGAL

They lie to you that without the Via Verde you will get a fine. So you upsell

Search a lot for good prices.

The location is hard to find as it is hidden at tithe back of a large building housing two car dealerships and a gym in addition to the rental place. I waited 2hrs 43 mins for vehicle pick up. There were only 4 bookings/groups of people in front of me. No cars came in during this period (ie I appears the delay was all office/admin related). We were all standing outside the office in the open. There were 3 seats (tho I was able to sit on my suitcase). No water. No coffee. No A/C. The staff did not make eye contact once so it felt like we were invisible. The folk in front of me had travelled from Italy; those behind from Australia and we had travelled all night from Canada. One group had a newborn. When I asked if I could drop off a touch later than scheduled as I was getting the car late the service staff were INCREDIBLY rude. I did not speak again (except if asked a question or addressed) for fear of some form of retribution. The car I received was badly damaged with scratches and dents everywhere but the service lady marked them down collectively as “one area of damage”. The form she marked onto appeared too vague. When I asked for a copy she said “photograph if you want”. I photographed the damage itself. (Fortunately the gent at the drop off time was pleasant and I did not need the photos). The drop off fortunately was not a bad experience.

Absolutely horrible experience. Nobody picked us up from the airport for remote location of the car rental agency. No phones were answered. Agency asked for 2,000 euro deposit to use the car. Ended up using other reputable agency with no problems

It was not a good experience overall. I was asked to deposit €2500 because i didn’t want to buy insurance from them. I have insurance for rent a car from my insurance and from my visa. Plus we have to wait 30 min to get picked up from airport. Terrible overall

We booked 2 cars and the whole experience flowed without a hitch. A+++++

First class service, great operation, no improvements needed just keep doing it

The shuttle came right as we were getting to the pick up location and it was a short drive and easy check in process. We added a day last minute and then didn’t need it but still had to pay (understandable but wish they would have made that clear when we added on). Return was quick and easy as well.

Really affordable online reservation system, a third of what it would’ve cost otherwise.

Diffcultés de récupération du véhicule. Aucune aide de personnel. Problème administratif . Solution trouver au bout de 2h. Personnel non chaland . Pas agréable . un regret d’avoir choisi surprice rent a car. Difficultés de communication avec le personnel faisant mine de ne pas comprendre.

Staff at Surprice upon returning car were rude and are currently trying to con me over supposed damage damage to car. Currently in dispute. Almost missed our return flight as initially refused to take us back to airport and had to cal a taxi. Spoliled our holiday.

The wait to pick up the car was extremely long for how few people were in line. It took on average 20-30 minutes for each party to fill out their paperwork and get their car. Surprice was extremely inefficient and slow and understaffed. As a result, we lost 2 hours of precious travel time

We did get to take the car we booked. Hidden charges galore totally more than €200 at SURPRICE, charge for collection after 8pm, they wouldn’t release car without their insurance even though we had separate cover for a year, didn’t except AMEC and wanted to charge for second driver in order to use a second persons card. Addition changes for toll road machine. Stead clear of this company

Booking was easy but will think twice next time and go with one of the more we’ll known car rental companies

Compte tenu de l'affluence environ 20/30 mn pour partir avec la voiture. Personnel sympa multi langues. Une meilleur information sur le net concernant les cautions diverses permettrait de faire un choix plus objectif

I noted there were bad comments on FB page about Surprice rent a car but I can honestly say none of them rang true in my experience with them. Counter staff polite friendly and did not push more insurance. The man who check vehicle when we returned was also polite and it was very quick. Would use them again as I think i saved approx €300!!

1) Le loueur prétendait se situer sur le parking de l'aéroport alors qu'il organisait en réalité un service de navettes pour se rendre à son bureau et récupérer le véhicule. 2) Le loueur a prétexté la mention "débit" (qui signifie simplement "débit immédiat") sur ma carte de crédit Visa pour m'obliger à lui payer une assurance supplémentaire, alors que j'avais déjà souscrit toutes les assurances nécessaires via EasyRentCars. L'arnaque était apparemment bien rodée. 3) le personnel était profondément désagréable.

The car was very basic. Collection was long, we had to pay for a toll road box in the car and they held my credt card details incase there was any damage they could take up to €1500 which was a worry as my card was empty for my holiday. Also we took out insurance with another company which they told us was not really the right thing to do. The car had alot of marks and scratches and we was told we will be charged for any imperfection no matter how small. On the third day the engine management light, anti skid break and exclamation warning lights all came on. I contacted them and emailed images they said 'oh don't worry as the lights are yellow its ok if they change to red then they will collect it and we will have to go to the office by taxi and get another car" so it was a worry to be driving it with all the lights on. The whole experience was not nice, I would never use this company again.

Accusé d'avoir abîmer le véhicule carte bleu refusé au guichet donc au lieu de 35 euro la semaine je me suis retrouver à payer 160euros de location car forcé de prendre l'assurance à 18 euro par jours je déconseille fortement j'ai réservé

Surprice nous a fait attendre 1 heure à l'aéroport Personne ne répond au téléphone Ils nous a été fait du chantage pour repayer une deuxième assurance car le plafond e la CB ne couvrait pas le montant de la garantie de 1500€. Au final au lieu de 30€ nous avons payé 120€ montant que nous aurions payé avec une autre société sans avoir tous ces désagréments. Plus jamais

Cost effective hire, however, be prepared for off airport transfer & return which will cost you time. Staff courteous and helpful.

La voiture était comme on le souhaitait et les agents étaient très pro.

J’ai dû appelé le service client pour avoir plus de précisions. Temps d’attente rapide et conseillé à l’écoute et très pro.

Nice car, a little too many dents on it but good ride. Staff was exceptionally helpful. First time booking with Surprice but very pleased with the overall service and support.

A bit too many scratches for a rental car but all very good, no problems what so ever.

I get other car then I requested (Fiat Panda instead of Fiat 500) If I knew that before I would have ordered another car. I wanted that model Fiat 500.