We booked 2 cars and the whole experience flowed without a hitch. A+++++

First class service, great operation, no improvements needed just keep doing it

Il a fallu attendre aller-retour de la navette, suite aux nombres de réservations ( 2 voitures avec 7 personnes, puis 3 voitures avec 8 ou 9 personnes).

Parfait

Only comment is as the rental office is off airport need clear direction /assistance on how get car back to rental site and useful if client asks for help on arrival for onward travel. Staff were not helpful, I was told there was sat nav in the car , but found it a nightmare to use and I had no proper address for return journey to input . Something as simple as having the rental site saved as a favourite on the sat nav ? Or if client has address for onward location , shown how to use dat nav if going to use it when travelling ...It dies cause me some worry while I was away ., but good car , price and general service. It has made me think I’d rather have an on-site pickup at airport , no stress on getting lost and motorway fines.

Had to wait 10 to 15 minutes for pick up of shuttle bus and depot about 10 mins from airport and difficult to fined when returning car We were charged another 35 euros as they said we were late but when booking the car rental we stated pick up time 8.00pm and we were there at 7.50pm and suttle bus didn't arrive till 8.05pm also told if we used the toll bridge by mistake we would be charged another 35 euros other car rental companies would just charge us the toll bridge charges so we will not be hiring from Surprice again

Great car, price and service. The bad reviews on here are from people who didn’t do their research up front. If you don’t buy Surprice insurance, they will require a hold of a couple thousand euros on your credit card. They will charge extra for “off-hours” pickup/drop. Understand these conditions and you won’t find a better deal in Faro.