perfect First time experience

R.Yaffe

Australia

Reviewed: Fri, Nov 10, 2017

About Firefly: 10.0 /10

Like: I reserved the car with ease, and received an email with all the information I needed, including deposit and what I would need to bring with me. The staff were extremely friendly and went thought all the contract with ,e The Car was extremely clean, with a full tank of fuel.
Dislike: I would have liked to receive the Toll charge as close to the return as possible.

Firefly

Sydney

Australia

Intermediate SUV | Nissan Qashqai or similar

1 days rental

Relevant Reviews on Firefly in Australia

Australia

4 day rental

Full Size Van | KIA Carnival or similar

Firefly

Brisbane Airport(BNE)

Brisbane

Australia

Reviewed: Thu, Sep 30, 2021

“Dissatisfied with hertz customer service bad tolls toll policy.”

About Firefly: 7.0 /10

Staff at pick up were unfriendly and was sniffing and sick. Toll option only available of $18 a day. You can't register the car for tolls 24hoirs before you use a toll so there is an automatic admin free of $35. I won't use them again or hertz. Staff at drop off was unfriendly and told me not to worry about using the check in app

About QEEQ: 10.0 /10

Very good.

Australia

1 days rental

Small SUV | Nissan Qashqai or similar

Reviewed: Thu, Feb 13, 2020

“安いし車体も新しめでオススメ”

About Firefly: 9.7 /10

ケアンズ空港ではhertzのカウンターで受け取りでした。スムーズに対応してくれたので10分ほどで手続きが終わり、車に乗り込めした。返却時もhertz専用の返却駐車場があるのでそちらに停めると係員がすぐ来てくれました。傷チェックをして2.3分で返却処理は終わります。帰りの傷チェックは結構適当で軽ーく車体を見回って終わりだったので少し不安でしたが特に追加チャージはされてないので大丈夫でした。

About QEEQ: 10.0 /10

D.Harris

Australia

1 days rental

Compact | Skoda Rapid or similar

Reviewed: Fri, Oct 11, 2019

“Go to Hertz Who Own Firefly as There is No Signage for Firefly”

About Firefly: 8.0 /10

Having arrived after midnight. Address given and phone number were closed down. Took Uber to go to other terminal. Only to find out that Hertz managed Firefly. This would have been nice to know as there was a lot of mucking around. Plus had to get email with lower price as Hertz we’re going to charge more. Other than that great.

About QEEQ: 10.0 /10

A.Taylor

Australia

1 days rental

Intermediate | Toyota Corolla or similar

Firefly

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Sep 9, 2019

“Great value at the lowest cost possible”

About Firefly: 8.7 /10

Great simple cheap alternative that met my requirements - the only issues was that the car was not ready, even though it was booked and the car was not totally clean - it had been washed poorly which made it challenging to check for any pre-existing damage

About QEEQ: 10.0 /10

Great online tool - the massive benefit is the total insurance coverage which brings the overall hire expense down a huge amount. Love it and have used it several times.

R.Adi Reddy

Australia

1 days rental

Economy | Suzuki Swift 2 doors or similar

Firefly

Canberra Airport(CBR)

Canberra

Australia

Reviewed: Sun, Jul 22, 2018

“Not bad”

About Firefly: 8.0 /10