Not bad

Pickup location not visible. Had to ask someone who mentioned they are a Hertz brand, however no Firefly branding was visible.

Good consolidator site. Not the easiest site to navigate with discount vouchers unclear on how to redeem.

I have no complaints about the staff, they helpful and friendly

The booking format was good

Very good. It exceeds the expectations. Just try to highlights more your partners in order to save time. Personnaly in my case, I lost quite some time before I figure out that hertz was your representative company in Australia. Great business none the less.

I was happy with the pick up process. It was fast and easy. And I have to commend them for availing a car for a last minute decision during the school holidays. On drop off my daughter realised she had left my glasses in the car so went back to retrieve them and was told she couldn't go back to the vehicle. As we were getting ready to board our flight we left. I've been trying to call to enquire but have been left waiting to have my calls answered. I don't have time to use your online services I'm on the road for long periods and calling is way more convenient.

My husband booked it while we were in flight

Like: Efficient pick up & drop off. New & clean car.
Dislike: Delayed in pick up due to my request of Baby car seat isn’t being arranged in advance.