Except the mileage limitation issue where I feel I was cheated, it was a nice experience

Great car

Very happy with the vehicle. Pristine condition. On time as requested. Staff was professional and friendly. Will definitely prioritize this company for my car rental choice next time I return to Toronto.

Pleased with the app and the simplicity. I world recommend that a rental in process not be included in the expired section, but be more visible during the dates of the rental period. For quicker access.

The van I got was coved in bugs and it needed an oil change. The interior was dusty and had garbage from the previous rental. Their excuse was that they are busy so there is no time to wash them. It was a very old car so it was not great to drive. Does not have GPS, back up camera, or any features that come almost standard on most recent cars. People at the counter was nice enough and answered most of the question. They did not try to make the process any more enjoyable, they only did what is required.

All was super! Staff were great, great experience with zoom

Very easy and straightforward

Zoom has a policy which is not detailed when making the reservation that there is a 2 hour window on the "pickup" time. We were delayed getting there (and definitely called them initially within the 2 hour window) and yet they put a "no show" on our reservation with no phone call or notification of any kind, despite the fact that I had pre-paid! When we got there, they had no cars available of the type I reserved, and we had to do a weird swap 2 days later to get what we had paid for originally. This is totally unacceptable and horrible customer service.