Great value, great overall experience!

Got a free udgrade which was very much appreciated. The car was great and the pick up process at the counter incredibly quick. Not sure if this was because I had signed up for the Budget Quick Pass but it really worked. Faultless service and car.

Never used before but impressed so far. Like the idea the website continues to look for a better price after booking, although yet to see this work in practice.

Car scratched but good value

Arrived at the Budget Desk to be told that I needed a printout from DVLC giving details of any points on my Licence. Wasn't aware that this was needed but one of your staff was very helpful and in the end was able to take the van. You need to make this requirement VERY CLEAR and not hide it in the small print. We booked a Mercedes van but were given a Peugeot instead. The van was OK but I did not realise it would have AVIS signage in large red letters on the side!!!!!!!

Great (I do customer service reports for a living so refuse to write stuff for companies unless they pay me)

Dislike: Single staff member representing multiple companies-understaffed