Good rental in London

I was given a golf instead of a suv- counter staff told me this was better but I couldn’t fit my suitcases in, and wanted an suv. They said they didn’t have any, then gave the lady behind me in the queue the car I had booked (mokka). A golf was equivalent size to a fiesta and I could’ve paid a lot less to hire an economy car. Really bad service.

Qeeq tried to resolve the issue the next day and managed to get budget to offer an exchange for the car originally booked. However I was by this time 600 miles away from the pick up location and not willing to go back, when it was their error. No refund in price difference has been offered.

The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.

The budget staff were very friendly and helpful. The car was clean and performed as expected.

The platform was easy to use, and a good interface between myself and the rental company.

someone needs to check cleanliness of the cars ours had a smell that I later found out was down to a mouldy pack of beefburgers in the boot that had been there for a long time..After saying that everything with the Budget is brilll, I would recommend them to anyone..

As always a great price ease of booking makes me a returning customer..keep up the good work..

Car was great. Could have been more efficient on petrol for compact / size of car.