NISSAN CAR RENTAL REVIEWS

Exceed our expectation, very helpful

Like: staff service
Dislike: no

Like: Easy to drive, Good helpful staff, no unpleasant suprises, good.
Dislike: No cruise control. That's it

返却がスムーズにでした。

The service is great, the car is super good, clean.

UPGRADE THE GPS, PLEASE.

Like: Car was slightly smaller than I expected but not too bad. Extremely fuel efficient so a net positive.
Dislike: The staff didn’t think to include an ETC (auto toll device) even though I asked about it and there was a car reader in the vehicle. For a >2 week rental that should be the default approach. If you are renting in Japan make sure they include it or you will be messing about with cash at toll gates (or worse, finding gates not opening as you expect).

Drop off car customer service a bit rude.when ask more questions she will show her face. We were overcharged for the petrol price at the counter. Very disappointed

Exceeded my expectation. Keep it up please.

Slow in processing car pick up

I realised the car was quite small and we were having hard time squeezing in our med size luggage bag. I requested to do an upgrade for a bigger car but was told I can't do that as I already paid for the car I chose during my booking. Was a bit upset as there are 4 of us and 2 are seniors. End up we have to force everything into the car. I wish we are allow to do upgrade on the spot. Or at least show us the car first before we pay for the balance as I was told because I make the full payment therefore I was not allow to do any upgrade. Beside that the customer service was good. They are polite and patiently answer all my enquiries eventhou there was a language barrier. They even make the effort to call a translator and explained to me in english. Thumbs up.

Easy to use and customer service responded efficiently. It's good that they have employees that can speak different languages to serve the customers.

Like: Great service, they spoke a little English which helped!
Dislike: The pickup address in the confirmation email did not direct us to the correct location

Like: The customer service was excellent. Detailed explanation of the contract. Very friendly staff.

Like: The Nissan garage staff were very friendly and knowledgeable of everything we needed to know!
Dislike: The car had a little box that kept beeping and speaking in Japanese at us, we had no idea what she was saying, but figured she may have been trying to tell us something about the road we were on, or maybe the condition of the car. I think this should be explained to customers before they drive away with their car.

The vehicle’s tires looked like spare tires. If you’re traveling far (Tokyo-Kyoto-Tamayaka) get the larger vehicle-you’ll feel much safer.