The car was in good but the car navigation system was not working. I needed to use google map to lead my way in my whole trip. I have raised a complaint to the Nissan staff when I returned the car and requested them to fix the problem before giving the car to the next driver. Overall, the Nissan staff and the car were good and I had a good rental experience apart from the car navigation system.
The staff were friendly and helpful and we stumbled along successful with our language issues!
Easy pick up and returned in the eve on Sunday- they were still open!
Very easy.
About QEEQ:10.0/10
Very pleased with Easyrentcars.
Will use again for sure!
Lack of communication between staff. There is no relevant record for the change of car. The instructions for picking up the car are not the same as when returning the car.
The counter staff was very helpful and even though they had limited english proficiency, there were printed instructions with pictures for us to go through. I appreciate that they provide some useful traffic rules which came in very handy for us first time drivers in Tokyo.
A bit difficult to find the office , it was under ground and doesn’t send any access or map to guide of the location
, u need to figure out yourself
The pick up and drop off service very take times , if u in a hurry ... lollll
But car condition is good , they speak very little of English .
About QEEQ:10.0/10
Good and Instant confirmation , will de finely use easy rents car again
The drop off was a nightmare. We keyed in the map code as instructed and was lead to a point where we cannot find the drop off point. Asking people around us didn't help. The number given is not contactable. Had to call the airport branch and was asked to call the customer service number, and was then informed that we have to key in the phone number(which was different) into the gps. They then explain that we have to drive down to the basement, which was not obvious. Better provided information from the start would have helped.
Drop off car customer service a bit rude.when ask more questions she will show her face. We were overcharged for the petrol price at the counter. Very disappointed
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