EUROPCAR CAR RENTAL REVIEWS IN FRANCE

First experience of an electric vehicle and loved it, but was provided with no support when I picked it up, simply told all the instructions are in the car – they were, but all in French! It wasn’t straightforward and I only managed thanks to some kind passers-by who saw me struggling at the charge point.

Excellent service will use again.

Cat exceeded expectations.

I was unsure at first about drop off and an email from QEEQ initially left me unhappy. But the follow up email answered my wuestion

Très bon service, rapide et aimable. Cependant pour la deuxième fois avec Europcar, le véhicule a manqué de ADblue dès la deuxième journée de possession. Une belle façon de faire un peu d’argent sur notre dos …

Parfait!!

Not the car I was expecting, but still a good car

Work for me

Helpful staff and provided a cheap upgrade for a more suitable car.

Easy and simple to use - highly recommended.

Good service

Price drop did not work

The price was ludicrous, expensive. The car had a faulty tire pressure warning throughout, and a oil! problem warning which was intermittent. I did not have time to deal with it on the road.

Europe car is one of the best car rental companies

Always excellent

Good experience to book

So, regarding documents, your website says to check gov.uk, which says no IDP for France. Then Qeeq sends an email during bank holiday stating that IDP is Mandatory for pick up. Could not get one as all post offices closed. This led to a couple of days of concern not knowing if we could pick car up or not. Thanks guys, it's not Mandatory for France!

Was charged an extra 200 euros when I got home

Great front desk staff

Excellent Web site

The staff were polite and friendly. All aspects of the hire were explained in simple English

Using QEEQ was simple and fast. QEEQ responded to my booking query quickly and professionally.

Car was damaged - beyond what is acceptable from a reputable car rental brand And I am being charged 2 extra rental days - without any explanation!

The two ladies at the europcar in Toulouse airport were friendly, professional, patient and helpful. More than happy to help even gave us a weather update and fully informed us of Covid restrictions. Lovely to be looked after by two charming young ladies.

They informed me they were looking for price changes even though not available.

I came 3.5 hours earlier than planned. They offered a car at an extra of 70€ a day or wait until my time. I waited the 3.5 hours. They gave me the car that they were going to charge me 70€. This is not a great service from Europecar. Also the full insurance was very expensive. 35€ per day. This should not be the case.

You have a great service. Your personal called me to assist. Nothing could be done as it was up to Europecar but I appreciated that you were available. I would book with Qeeq again.

La atención en el mostrador del aeropuerto no fue nada fluida. No nos podíamos comunicar en inglés y las normas no se nos explicaron adecuadamente. Cuando recogimos el coche vimos que lo habían mojado por el exterior, pero el interior estaba bastante sucio y lleno de polvo. Estaba claramente sin desinfectar y es algo preocupantes en la situación en la que los encontrados (COVID). Nos dieron a entender que lo debíamos entregrar limpio, algo inaudito hasta ahora y tuvimos que dedicar una hora a limpiarlo por miedo a que nos sancionaran. Deapuésde entregarlo, no nos dieron ningún certificado de que lo habíamos entregado en las condiciones que nos requerían, por lo que aún estamos con miedo de que nos cobren algún sobrecargo, aunque está claro que lo entregamos más limpio que cuando lo recogimos. Alquilamosun coche todos los veranos y nunca nos había sucedido nada parecido.

I had to wait over an hour and a half to pick up my car on Friday 2 July at the Nice airport.

I did not appreciate the "Hard Sell" for additional insurance when I did not really need !!!

Staff at Roissy airport agency very unpleasant and not accomodating. the car was very dirty (seats dirty and dog fur inside) and car body very damaged (10 existing damages). at middle travel, the car had a lack of oil so we have to find europcar in Brive for filling.