EUROPCAR CAR RENTAL REVIEWS IN SWITZERLAND

The car was good and everything was fine.

Specifically booked a Manual car but the on pick up the counter staff advised that they had no manual cars available. I was not advised beforehand about this and had no option at pick up but to take an automatic car. This was certainly disappointing although the condition of the automatic car was fine.

Like: Car condition was excellent
Dislike: Service at the desk. They don't ask if you don't ask them to help you.

Like: An employee assisted me for using the Van´s GPS.
Dislike: No employee showed up at 6:35 a.m. when dropping off in Zurich airport.

Car was damaged and pointed out at the time of pick up. However same was not in the system at the time of drop and has been disputed. Arrogant and unhelpful staff. Charged incorrectly for upgrade than discussed. Avoid this company

Europcar has charged 350 Swiss Franc for a scratch on the front bumper, i dont know for what i have paid for the Insurance.

very fast booking and very good offers

Like: The car was new and in excellent condition

Overall ok. But small scratch at the front side body. The repair charges is so expensive CHF1000++.

Awesome counter experience, very kind staff!

I specifically asked for skoda octavia because of trunk space. When i got to the lot they gave me volvo v60 which didnt have enough trunk space. They insisted it has more than the octavia. It took a back and forth until i spotted an octavia available 1 HOUR later. They didn’t want to let me see the trunk space even just to compare. In the end they told me if i want to change cars, i can only take a bet on the octavia and change once, which i did and didnt regret. The counter and lot staffs at the geneva airport were completely unhelpful and useless. They chat and smoked all day. We spent 2 hours trying to get the skoda and trying to fit our luggages in the volvo that they originally gave us! These crazy people didnt adjust the return time so we basically lost 2 hrs of rental time. The baby seat is so bulky and was uncomfortable! They dont have good selections. The return location in Lugano airport was so hard to find. The counter staff was very half hearted helping us find the lot location. Europcar has very poor service.

They quiet Helpful eventhough we didn't get our Selected and Prepurchase car. No regret.

I booked the mini-van based on the description and people and luggage it can accommodate. But when we reached the pickup location, Europcar informed us that the car will be too small for us. Then I had to pay extra to upgrade. The Multi-van that we got was terrible. Too hard to drive and the car seats could not be moved back and forth. Europcar also tried pretty hard to sell their insurance even though I'd bought it from Easyrentcars.com.

The car was not properly cleaned - there was still trash in the bin on the rear seat found during pick up time.

Good - as per expectation

Car exceeded my expectation as it was a brand new Mercedes c200 cabrio just 1250km done

Got good deal

All good No doughts

Not used booking protector

The vw touran was ideal for 5 adults! It really is an excellent car, fully equipped and brand new.

Booking was easy

Car was great. The Audi we reserved wasn’t available but we were placed in a car we liked just as much. We’ll definitely use Europcar again. Thank you.

Also easy to use.

Great experience renting from you guys, Thanks for the good service. The only thing that can be improved is guidance to drop location and also the waiting time to return the vehicle.

Like: Everything.