EUROPCAR CAR RENTAL REVIEWS IN ITALY

Rude agent in Lamezia. Accused us of damaging the mirror. Not willing to accept our explanation. Ignored our questions like we were not there. Will never rent from Europcar unless our formal complaint is thoroughly reviewed. Terrible customer service! Never been treated this way before!

After 2 days i haven’t received the €500,00 back, and we request polo but we got pegeout instead, new car but not a nice car at all for travelling, aside from this everything was nice, staff and service

A very long wait at pick up point to be abe to hire the car. Not great after a long haul flight... The pre booking system should be an advantage somehow, but didn't seem to be.

Inefficient and slow service at Bari airport. Took close to 60 minutes to get served with only a dozen people ahead of us.

No price drops. Good website, easy booking and fair pricing.

Number of managers at the moment of the car’s pick-up need to be increased. Waiting time of more than 1 hour.

I was easy to get the car from Europcar. They provide Fiat TIPO. it was nice.

The car had not been properly washed/cleaned after the last hire. No other cars were available.

The car had not been properly washed/cleaned after the last hire. No other cars were available.

Europcar counter folks were fine but their 24/7 emergency line was not. We called for help when a warning light came on in our Volvo. The person answering did not speak English but said someone would call us. Never got a return call. We figured out the issue but if it was more severe I can imagine a frustrating experience. Got their cell phone/WiFi rental. It was fabulous making navigation and location highlights easy. Worth the money.

All aspects were great except it would have been helpful to add the rental company on the confirmation. We made the reservation far in advance and forgot it was through Eurocar. Overall experience was great.

Not a good experience over one hour to get served when I was 3 meters from the counter with 8 people in front of me, now Im being accused of causing damage to the car ( a scratch to the bumper ) which I did not as the car never left the hotel car park

Staff too slow at pick up. Fiat Panda is not worth of money. Straggling little engine and you feel every hole in it.

Guy I called before booking for more info, wasn't easy to communicate. It was a struggle to get answer for simple questions.

Car did exceed expectations but wait to be served was very long. However, counter staff were very pleasant and helpful. Vehicle cleanliness marked low as exterior was very dirty - request for widescreen and windows to be cleaned was dealt with very quickly. it was a new car so very clean inside.

Very smooth and efficient booking process - and a very competitive price.

I'll rent from Europcar again, this is my third rental from Europcar with no hassle or problems.

Very good

Audi A3 diesel is a good and low km car. However it took over 90 mins to get served and receive the car. Other patrons had the same experience - we were not alone. Car arrived dirty, damaged and with low oil warning light on. I've never had to add oil for a hire car before. Europcar later tried to blame me for damages to the vehicle, thankfully we took many pics on receipt of the vehicle to prove our innocence. Customer service at Europcar have been unresponsive to emails throughout the experience.

Europcar have worst customer service ever, I had an emergency which I needed to speak to there pick up office but for a whole an hour they wouldn't pick up the phone, and so I had to go back to there office which took more than an hour and when I reached I asked why aren't you answering the phone they said there busy to answer phone and furthermore I was mistreated in a horrible way

It was extremely difficult trying to find the drop off at Alghero airport, this should be signed better.

Picking up the car was a very unpleasant experience. After travelling for 15 hours and walking 15 minutes to the car rental facility with all of our luggage there was no order at the rental counter. There did not seem to be a line and everyone was crammed into the small space to rent cars. Took some time to find the kiosk to sign in to get a "number" but had to listen for our name to be called. Then it was high pressure to buy additional insurance which I did not want to buy. I had to argue with the woman at the counter to decline the insurance. It took more than an hour to get the car. Thankfully, drop off was quick and easy.

Very easy to use. Wish service at Europcar was as easy

Tout est positif, à l'exception d'une longue attente au comptoir où il faisait très chaud. La voiture super, même s'ils n'ont pas eu le temps de passer au lavage extérieur.

Réservation facile, pas de problèmes, ni de conflits entre la plateforme et le prestataire. Un prix competitif. Expérience à renouveler.

The interior carpets and body trim were dirty where people had been getting in and out

Brilliant

Most of the cars were manuel