CAR RENTAL REVIEWS ON EUROPCAR IN SYDNEY

The car had unpleasant smell. Had rubbish and mud in the car. The steering wheel was fluctuating. Not go straight! Feeling dangerous!

Like: The team at Europcar were great, even though we did not get the car we reserved they looked after us with providing an upgrade, it was a nice surprise my kids are still talking about the Jaguar SUV we drove to Melbourne in.
Dislike: Our only disappointment was the fact we did not get the car we reserved due to heavy smoker, however the Europcar team came to the rescue and upgraded our vehicle, very nice touch considering the situation.

Like: Car was what we needed to carry 4 adults and 2 infants under 3years.
Dislike: Confusion over where the cars was being picked up from and fitting child seats despite taking the time to confirm all the details (including correcting some confusion over type of child seats required) the day before arriving with the domestic terminal staff by phone.

The current policies for payment methods really need to be revised. The inconvenience this caused has forced the decision for us to use other car rental companies in future.

Like: Process is simple and fast. No need to wait for long period.

Like: When I arrived I asked and got a free upgrade to a Hyundai iq which was ideal because of the long trip I had. The car was great good on fuel real easy to drive and it was brand new. Would actually recommend buying one
Dislike: There’s not much I didn’t like except I had to extend my hire one extra day which cost almost half the price as the whole hire which wasn’t ideal but all in great service

Office location right on hotel entrance was bit bad as queue was pretty long. Only one computer in office but wo clerks. Why? Other was just standing there. Everythin went Well tho. No surprise costs afterwards and no discussion of earlier damages etc. Not allways like that.

I opted to change the drop off location in Melbourne and after a quick phone call was able to a closer depot and return the car.

Service from Europcar was wonderful after arriving at the service desk to collect my car and being told I had no booking, the staff member went to the effort to search for my booking. I was booked out of the international terminal not the domestic. He went out of his way to ensure I had a vehicle from the domestic instead and I was even upgraded at no cost.

Europcar gave me KIA hatchback. I thaught it should be an intermediate car (sedan). The insurance also didn't link to what i pay on easyrentcars. I was wondering what if there is a claim or somthing. It would be a difficult process.

Like: Every thing was perfect
Dislike: Nothing

When I dropped off the car, a man just received the key. That's it. I wanted any confirmation document of the drop-off the car. But They didn't.

Good.

Got downgraded to Isuzu medium SUV without notice

Europcar was great except for drop off as it was a little confusing where we could leave the car in the 6 storey car park.

Keep the car thab the customer has booked for! I wasted too much time to get substitute. Tell the customer if you have damages rather than just put a little line on the contract. Not nice! Never again from you.

The person on the desk tried to tell us next time we should solely book through their company and that it wouldn’t have been much dearer. I had checked though and it was quite a lot more expensive .

Great booking platform. No issues whatsoever. Would book through again definitely.

I did have some problem as I was still charged with additional 2 child care seats ( although I only used 1) despite going to the counter and rectify it before I drove off. I saw the counter lady made the correction in the system.The receipt was finalised a few days later and by then I noticed it was still on it. That was my only problem. Other than that everything was good.

Good value and very convenient.