CAR RENTAL REVIEWS ON EUROPCAR IN SYDNEY

Drop off was great the pick up was not a good experience. Firstly pickup location says Pyrmont but it was actually Sydney Central which is a different location. I did everything I could to make a smooth checkin as we had an itinerary and small children, including doing the online checkin. The system was apparently down when we arrive and so the guy seemed to have no idea what we had booked and paid for already. Including that we had booked two child seats but was only given one! Eventually after complaining the guy went to a different site to get one, he was still confused as to what we paid for including trying to charge me twice for this booking. He also said he was too busy for a pre inspection so I had to take pictures and email to Europcar; there was a lot of damage and I didn't know what they had recorded. All in it added a two hour delay, to the start of our journey which cost us. Also when I emailed the pictures I got one back saying this doesn't mean any proof it was pre existing! No problems dropping it off.

Responsive on queries I had, just one problem of the pick up location not matching. Luckily I spotted in time.

Everything was ok only did not get the car I booked.

Very good online booking and easy but didn't get the car I wanted.

The inside windows were very dirty.

The car that they gave was in a very good condition and new . We had no issues during the pick up because instructions were clearly stated as per email with several reminders. However upon drop off, there were no clear instructions to where the drop off place in the airport as there were so many terminals. we called in the europecar call center who gave us wrong info to park the car in the car park then go to the eurocar counter. Upon parking the car and heading to the counter, the counter personals were not helpful at all and blamed us on the error of drop off. They were very rude and gave us a difficult time to handback the car ( those staff in melbourne airport terminal 3 counter)

Everything was good about the booking .My car was upgraded to Mitsubishi Outlander , it was an excellent brand new car.

Everything was perfect and simple .

Car was not even close to clean. Wheel mags were black with dirt.

Friendly counter staff with efficient pick-up and drop off. My car was upgraded one class.

Easy and smooth booking process. Clear booking conditions.

Happy with everything overall. No issue’s. Staff, great customer service. Europe rental location was easy to find.

No matter how careful you are, there's always some kind of fees to be charged and they never tell you this, e.g. premium location charge, which was never mentioned to me neither when I booked the vehicle nor when I met the counter staff to collect the car.

I didn't get the car I booked but was given another vehicle which was as good as the one I booked.

Easy to book through easyrentcars

I trusted Europcar that they should have checked the condition of the car such as sketches. Luckily I took a video and found out there are many sketches which were not recorded. Moreover, the vehicle was not fully top up with petrol and I wonder why ?

Car condition very good

good

good

Good service

Good system

Convenient car collection as it’s in the airport terminal.

Our experience with europcar was terrible. We arrived at the counter in Sydney, and since we showed our license and it was in Spanish they would not give us the car. They needed a translated version of the license and if we did not have one they would not give us the car. We then asked for a refund, but they would not give it to us. We had to translate the license which costed 100 dollars and we had to wait for 3 hours in order to receive the translation. This is ridiculous, we have been all over the world and this has never happened to us. We also went to other cities in Australia and NO ONE asked us for the translated license. We are never renting with this company again, and the staff member has very rude as well. Our experience was terrible, and we lost half a day in the agency

All Okay, pleased with the whole experience.

All booked nice and easy.

We up graded to a larger car than booked at an extra cost

Still waiting for my deposit to be reimbursed to my credit card 2 months later

Pick up from Sydney airport was smooth and easy. Car was in excellent condition.

Search and booking process was easy to use.