“Told the car pick up at the airport. Incorrect. Car was a bomb - could not open car door. Shambles”
About Discount Car Rentals:3.0/10
Car was over 8 years old, 140,000KM on clock and every panel had dents and scratches. Discount did not know how to open the car, the central locking didn't work. Shutle bus operator got lost on way to and from the airport to the car yard. Efpos machine didn't work for deposit. They do not take AMEX which we discovered on landing. Took 2 hours from landing to getting in the car. Missed appointments because of it.
Discount Car Rentals is great, only issue I had is that their pick-up/drop-off location does not populate on maps in my Iphone. It took me awhile before I could figure out how to get to the location. **Pick-up was no issue as you just meet them at the airport**
The staff were very friendly and explained everything when we picked up the car. Thelocation was a little further away than the airport tan I wanted, and that was not obvious when making the booking. Overall though, no issues.
We received a phone call the day before our rental requesting all our details, as it was due to be very busy on the day we got in. Upon arrival, it was hard to communicate with staff about pickup, the car was not ready, and the counter staff asked for all the details again. We were told our car was not ready because it had actually been in an accident and7 they would need to clean an alternative for us. The staff member then claimed we would be given a better car, however we received exactly what we had booked. In general we were not very pleased with our experience with this company.
such a big lier
we booked toyota rav 4 one month prior,
we paid,
no availablelity of rav 4, when we arrived,
the suggestion from car rental company was not same,(small suv and bad tyres conditions with front damage)
no excuses from car rental for this situation,
everybody careful about this cheating
Like: For my wife and myself, an elderly couple the Vizz is an excellent choice for new Zealand roads. It has sufficient power, easy to drive, easy to park. runs excellently. Company feedback was excellent. Dislike: Actually the only thing is to make sure the customer knows that the pick up shuttle is not from Easy Rent cars but actually is from Discount car rentals. Knowing this would have saved some confusion at Auckland airport at midnight on the first leg of our holiday, otherwise all was good.
Car was old, very high mileage 162k
Back bumper held on by black tap, big dent in the roof, front bumper coming away from bodywork lots of small dent and scratches, radio only worked on right hand speaker. Basically car should not be used for rental. $2,500 deposit left for any damages was more than what the car was worth
Like: It was great to be picked up from the hotel when we arrived and also taken to the airport at the end of our holiday. This took away a lot of stress away from us trying to find the airport. Staff were also friendly. Dislike: I had trouble finding discount car entails on google. I was suspicious at first glance as I could find it and thought maybe it was a scam. It we did a google map search and saw the shopfront, so was set at ease.
The car was good but scratches indicated on the contract didn’t seem to be related to the car I rented. I had a breakout of the car - engine stopping and restarting while in the road - that can be very dangerous - I notified it at check out
“Where the low prices match the quality of service”
About Discount Car Rentals:5.7/10
The customer service team with this was extremely unprofessional - both in person as well as on the phone where communication was not clear and was difficult.
After a 10 minute wait for pick up from the airport, 35 minutes was spent at the depot while the car was washed outside (it was not cleaned prior to our pick up) and the serviceman signing documentation with us made racist comments about others.
Discount Car Rentals also stung with a $3000 bond that was not expressed clearly beforehand, especially when we had already covered $0 Excess insurance cover.
Afterhours drop off was a breeze as it was with a 3rd party who were much more professional in their business, and we were able to complete drop off in less than 10 minutes.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
G.Joyner
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View more >Dislike: Actually the only thing is to make sure the customer knows that the pick up shuttle is not from Easy Rent cars but actually is from Discount car rentals. Knowing this would have saved some confusion at Auckland airport at midnight on the first leg of our holiday, otherwise all was good.
A.Sait
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View more >Kim
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View more >Dislike: I had trouble finding discount car entails on google. I was suspicious at first glance as I could find it and thought maybe it was a scam. It we did a google map search and saw the shopfront, so was set at ease.
G.Sole
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View more >Dislike: Everything
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