GREEN MOTION CAR RENTAL REVIEWS IN UNITED KINGDOM

Said I damage and never did

Nil

I have to admit that the car was in absolutely perfect condition. The service was very kind and very specific about every detail in the booking. There was easy transfer from the terminal. What you MUST know however is that they are very detailed about the car condition. You can see videos and notes everywhere explaining how the process looks like and what are the possible charges. So probably if you happen to do even a small scratch the charges can go high. They offer their complimentary full coverage package but you must know it costs over GBP 40 per day, so if you book a small car it's going to double or triple the cost for you. So, they are VERY transparent in what they do and how they inspect the car, however if you choose not to take the insurance you might be liable to pay up to GBP 2500 for any damage. Overall, however, they are honest and transparent with the terms and conditions. I returned the car with no damage and the deposit was released within a few days.

Smooth as usual. Easy comparison of the prices and suppliers available.

The staff were very helpful and friendly. I will definitely use again

Very easy to obtain a car at the best possible price

They always upsell!

The car was great to drive, spacious and comfortable. The staff at Green motion were good, friendly and helpful. The vehicle did calculate to a little more than I budgeted for but it was well worth it in the end.

Your cancellation policy is excellent and your platform for booking really easy to use. Insurance description/s however are not clear as we needed to daily premiums at Green motion which we had not planned for.

Tried to sell more insurance coverage with big big push. Made customer to take specific photos and videos of car before start of use. Did not give any signee paper after return.

Booking was easy

I have used Green Motion a number of times and have always had a good experience bar picking up the car which always seems to take a while. However during this rental period I was left feeling very disappointed and angry with Green Motion. Upon leaving the car, I was told it was too dirty (I had used the car on a couple of country roads and the motorway) and as it’s winter and it has been raining there is dirt on the roads so the car had mud splashes and mud debris from the pushchair inside the car. I was told that due to this the car would need to be valeted at a cost of £96. I had a flight to catch so could not take the car to clean it myself. Had I been made aware that the car needs to be returned clean, I would have cleaned it myself. Never have I been told that a car I have used is too dirty. I was gob smacked and pissed off at the charge. So much so that I will not use this company again.

Green Motion are normally very good. This particular branch however was quite poor. Cars not clean, no windscreen washer fluid (not properly checked), supposed to be a full-to-full fuel policy but tank was completely empty. Several other customers were unhappy and complaining as were checking in. On return they found a tiny stone chip in the windscreen and charged us £75. It was dark outside and we suspect they were looking for it as we were not aware of any stones hitting the windscreen.

EasyRent were once again the cheapest car booking agent and became ever cheaper thanks to the auto-rebooking on price drop facility. Easy to use with clear instructions during booking process.

Good and efficient experience. Branch is hard to find however as you come off the roundabout. Customers should be warned.

It Could be the registration, they have allready our registration.......

The young men who handled our rental were extremely courteous, took time to explain and made the whole process painless

The booking disappeared out of the app when we landed. This caused me some distress as I knew it was there and had checked it was in the departure airport. When I eventually found my way to my bookings it said I didn’t have one Luckily I had my email and eventually found the Green Motion Phone number. Green motion made my day

Yes. Brand new car was provided. Staff were excellent.

App is very easy.

Staff becomes rude when I decide not purchase additional car insurance. Vehicle has engine oil warning and coolant level warning after I drive away.

On drop off time staff member was 20min late. I get different car then pay for.

I've ordered a car with full petrol deposit and it was almost out of petrol. There wasn't any water for cleaning the mirrors

Easy as always

Disappointed to receive a bill for a crack to the windscreen. Horrified to find they have charged nearly £700.

All worked well.

We’ve got Kia which was much smaller than Volkswagen Polo, but generally everything was fine. You have to be aware though about the deposit of 1200£.

Smooth and easy process of booking

Very high deposit. Which is scary for customer. They need to reduce that.

Would be good to know what currency easyrentcars actually charge in for each different booking, so I can use my special currency card and don’t have to pay an international transaction fee or get a bad exchange rate, which I would get using my normal bank. Would it be the currency of the country the car is getting picked up from or would it be in CNY, as Easyrentcars banks in China. I can convert my money into the currency that easyrentcars are charging using a good exchange rate and this will incur me the lowest cost.

friendly and efficient staff

Great base price BUT they make their money from all the extras and they keep coming and hard selling them. If your strong and say no to everything it’s fine. Don’t get ripped off or guilted into adding and adding and adding cover, fuel deals etc...