Very pleased. Avis staff excellent

The car was clean and correct The pick up/Drop off point was easy to find

The staff made two different times the deposit operation, blocking my credit card plafond in a wrong way And miss Heidi didn't give me any explain about it

Horrible customer service. For one, the guy at the pick up didn't seem very motivated. He did not offer additional insurance, or rather he gave more information about it reluctantly. He seemed stressed, like he didn't really have time, and he got more stressed when I asked additional questions. For two, when I had an accident and couldn't return the car, it took 2.5 hours!!! on the phone to clarify things. Had to recall several times and each time got a different information than in the call before let alone the person didn't seem to know what was talked about in the last call. Also, the company said they would call back, which they never did. I had to find out myself bothering other people that things had to be taken care of.

Friendly counter staff. Car was very clean and performed admirably. We were very happy with our vehicle.

Everything went very well.

Didn't get the car booked. Gotten a "similar" size but thought it's smaller than what we originally booked.

Counter staff was great! A little tedious with all the signing and initials when I felt that all of the waivers and acknowledgements were made online during booking. Not the staffs fault just an observation.

Used qeeq because of price offered for the vehicle I wanted as well as the cancelation options avaliable.