I had no problem doing the rental online. When we got to PBI, we waited close to an hour for our shuttle to come. We later learned that the driver had driven through the airport pick-up area once at least with a vehicle that did not have the company logo on it. The driver was courteous and apologetic. He hadn't even stopped to see if there were any passengers waiting. We had to call easirent twice before we were finally picked up. Also, we had paid for a full-size car and were given a mid-size car instead because there were no full-size cars available. We did reserve one!! The manager did tell us not to refill the gas tank because of this, even though this really didn't remedy the situation. The entire process took about 90 minutes to complete, which was way too long!!!

Service providers were good and truly tried to help us rectify our problems.

I wish they would explain a little better the after hour drop off I would have not known how it works. Wanted to drop of car in Fort Lauderdale because my flight was canxl but there was a drop of charge so I returned the car was a little inconvenient

Had to wait while they cleaned the car after it was delivered to me. Gas tank was nearly empty upon receipt.