Original van was provided in palm beach with bald tires which I had to swap out in Orlando.

I definitely would rent with you again. They upgraded my car at N/c since you were out of the car I rented. Didn;t need such a bigvehicle but took it anyway since nothing else was available. Was a bit upset when I called for p/u at the airport and it went to voice mail. Had to callback 2 times to get somebody but she said she was there alone and on the other phone.

The wait for the vehicle was horrendous and I almost missed my interview because of it. I had even reached out to make sure I would get the keys immediately and was assured it would be a quick process. After a 25 minute wait for the shuttle I was told there was a minimum of a 30 minute wait to receive the vehicle and was given a number. If the woman in front of me hadn't switched numbers with me I would have missed my interview and it would have been a completely wasted trip from NY to FL.

The car smelled of cigarette smoke from the previous user. I'm not a smoker and this was disgusting. I was shown the car from the outside but not the inside so I was not aware it was that bad. Also, the quote was not billed. Instead I had to pay more and this was not made clear in the search process for your service. I had the insurance coverage I was supposed to have and should not have been billed additional fees. I would use this service again due to convenience, and I'd know to get in the car before leaving to be sure a smoker had not used the car previously. If... you can honor the quote given. I need to come back again to that area specifically and would hope to use your services, but not with the over billing process.

Had to wait while they cleaned the car after it was delivered to me. Gas tank was nearly empty upon receipt.

Car needed new front tires and was overdue for service

Price protector worked