Routes Toronto Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Poo......

w.Shoukat

Canada

Reviewed: Sun, Jan 19, 2020

About Routes: 2.0 /10

routes staff are not honest,,my wife unfortunately forgotten her wallet when we returned car,,no body informed us infact they denied for 2 days,and when we threatens for police complains they suddenly found the wallet and that too given us when we reach there office. worse thiings they have stollen the money from the wallet..dishonest people

Medium SUV | Jeep Cherokee or similar

1 days rental

Relevant Reviews on Routes Toronto Airport

P.Bouzanis

Canada

1 days rental

Medium SUV | Jeep Cherokee or similar

Reviewed: Thu, Jan 23, 2020

“Try to scam you!”

About Routes: 4.3 /10

They tried to charge me for smoking in the car of $150. Problem is I do not smoke!!

About QEEQ: 10.0 /10

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Tue, Nov 26, 2019

“Free Upgrade”

About Routes: 10.0 /10

They are amazing, they gave me a free upgrade as they had a jeep available.

About QEEQ: 10.0 /10

M.McCart

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Fri, Oct 4, 2019

About Routes: 10.0 /10

Great staff at the location. Fast and efficient and the cars were clean and read to go.

About QEEQ: 10.0 /10

Great price and very easy to use.

R.Advani

Canada

1 days rental

Large SUV | Dodge Durango or similar

Reviewed: Tue, Jul 2, 2019

“TERRIBLE.”

About Routes: 4.7 /10

Terrible service. Spent over 1.5 hours to pick up the car. Car was reserved for 9am and paid for, I went there at noon and still the car was not available. I had to drive with them to the pick up lot 15 minutes away to collect the car. On reaching there, the first car had a flat tire and they gave us another car. They also charged for extra KM when the booking page said 3500KM included. It was a terrible experience.