Budget did not have the 7 passenger SUV available and offered a 5 passenger SUV, which wasn't what we reserved or needed. So i ended up paying 80% more for a large SUV, which was great but not what I reserved.

Very fast in getting the car, staff was friendly and they upgraded us for free but the only bad thing about it was the windscreen was badly covered in fly splats that didn’t come off with the windscreen wash and had a big chip in the windscreen apart from that everything else was perfect

Easy and quick

Avalon was great

The wait for pickup was really long. There should be a way to pre-register a few things beforehand or extra staff. Also the car had a weird cut in the tire which I wasn't sure was safe but no one is on site when u pick up the vehicle so I could not ask. Also they were a bit weird when it came to tolls and I did not understand the associated fees

The front desk staff At the Phoenix locationwas trying to not authorize the rental rate because they stated I held a US passport I told individuals that I live in Germany and I have a visa that is sanctioned under the status of forces agreement (SOFA) agreement and I’m a resident in Germany through the status of force agreement for a BUDGET claims to be pro military and that has a relationship with USAA they seem not to know that military personnel/ Government personnel are living in working overseas are residents of overseas locations in foreign countries! My suggestion if personnel for budget are going to be working at an international airport as large as the Phoenix airport that the school their staff on the situations! Shame on you but shit I wish USAA would reconsidered their partnership with you!